1For new customers, lines are opened 8am to 10pm every day including Bank Holidays.
For quality purposes, calls may be monitored or recorded.
2The exchange rate that applies to any foreign currency debit card payments (including cash withdrawals) is the wholesale market rate used by VISA applying on the day the conversion is made plus our foreign exchange charge, which is currently 2.75% of the applicable VISA wholesale rate.
We will make the conversion and deduct the payment from your account once we receive details of the payment from VISA, at the latest the next working day.
Details of the current wholesale market rates can be obtained by calling us on the usual telephone numbers.
Some cash machine operators may apply a direct charge for withdrawals from their cash machines and this will be advised on screen at the time of withdrawal.
3Our 24-hour telephone banking and secure internet banking service are subject to scheduled maintenance periods.
4If you're calling from outside the UK, phone +44 1226 260 260.
Our 24-hour telephone banking is subject to scheduled maintenance periods.
To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.