Home insurance claims: renewal, cancelling | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, you will be prompted to activate your Secure Key when you log on.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Home insurance claims

0845 300 5899

Lines open 24 hours a day,
7 days a week
Calls may be monitored or recorded.


Legal claims

0800 051 1715

Lines open 24 hours a day,
7 days a week
Calls may be monitored or recorded.

Flood Advise and Help (PDF)


Home Emergency Service

0845 300 0959

Lines open 24 hours a day,
7 days a week
Calls may be monitored or recorded.


What you'll need to hand when making a claim

  • Your policy number
  • Your policyholder name and address

Customer Services

Amend or upgrade your policy

0845 300 5898

Lines open 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (excluding Christmas Day, Boxing Day and New Year's Day)
Calls may be monitored or recorded.

Your cancellation rights

Cancelling your policy

0845 300 5898

Lines open 8am to 8pm Monday to Friday and
9am to 5pm Saturday and Sunday
(excluding Christmas Day, Boxing Day and
New Year's Day)
Calls may be monitored or recorded.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.