Home insurance claims: renewal, cancelling | HSBC UK

 

Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Home insurance claims

0845 300 5899

Lines open 24 hours a day,
7 days a week
Calls may be monitored or recorded.


Legal claims

0800 051 1715

Lines open 24 hours a day,
7 days a week
Calls may be monitored or recorded.

Flood Advise and Help (PDF)


Home Emergency Service

0845 300 0959

Lines open 24 hours a day,
7 days a week
Calls may be monitored or recorded.


What you'll need to hand when making a claim

  • Your policy number
  • Your policyholder name and address

Customer Services

Amend or upgrade your policy

0845 300 5898

Lines open 8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday (excluding Christmas Day, Boxing Day and New Year's Day)
Calls may be monitored or recorded.

Your cancellation rights

Cancelling your policy

0845 300 5898

Lines open 8am to 9pm Monday to Friday and
9am to 5pm Saturday and Sunday
(excluding Christmas Day, Boxing Day and
New Year's Day)
Calls may be monitored or recorded.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.