HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, you will be prompted to activate your Secure Key when you log on.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

What types of international money transfer services are available?

Global Transfers

If you're an HSBC Premier or Advance customer with accounts in one of over 30 countries and 30 currencies, this can be the quickest way to transfer money.

Fees and cut-off times apply.

SEPA Payments

The Single Euro Payment Area (SEPA) is designed to create a convenient single market for Euro payments within Europe. SEPA's reach extends to over 30 countries and territories.

Fees and cut-off times apply.

Worldpay

Worldpay is a method of sending amounts up to the currency equivalent of £2,000 in local currency directly to the overseas bank account of the beneficiary, in any of 21 countries.

Fees and cut-off times apply.

Priority Payments

This could be an ideal choice if you are sending money abroad and the destination country is not eligible for Worldpay or SEPA payments.

Fees and cut-off times apply.

For all payment types transaction and daily limits apply. Please ask us for details.

Fees may be charged by beneficiary banks for receiving foreign exchange payments and these fees are outside HSBC's control.

 

Convenience

We offer a range of electronic payment services, depending on the account you hold and where you wish to send the payment. Please note that HSBC Global Transfers and SEPA payments are available only online. Priority Payments cost less when made online. See below for more about fees.

 

Choice of over 70 currencies

We can help you can send money to over 150 countries in over 70 different currencies (although not all payment methods will be available in every currency). If the country you wish to transfer to is not detailed in the pop up list above for Global Transfers, SEPA Payments or Worldpay you will be able to send via Priority Payments. A member of the team in your local branch or on the phone can help with any questions you may have.

If you're sending money within the European Economic Area via SEPA payments, Worldpay payments or Priority Payments, your money will be transferred to the beneficiary's bank by the next working day. If you're sending money anywhere via Global Transfers it'll arrive the same day. You can find details of payment cut-off times here.

 

Exchange rate certainty

By making the payment in the currency of your beneficiary's account you will know the exchange rate applied. If you choose to make the payment in sterling we will not be able to predict the exchange rate the overseas bank will use.

 

Up to date exchange rates

For overseas payments made in branch, by telephone or online we can provide up to date exchange rates during market hours. The HSBC exchange rate applied is specific to each transaction.

 

As part of our fraud prevention measures one of our Customer Services team may call you to re-confirm the payment.

Details of the international payment services offered by HSBC.

Please note that details are correct as at 1 December 2013 and are subject to change.

Destinations Payment methods Fees - online Fees - telephone Fees - branch Maximum execution times Can you arrange for a payment to be sent on a future date?
Australia, Canada, US and over 30 countries in the world. Global Transfers.
Available in Global View* in Personal Internet Banking and on the Mobile Banking app.
HSBC Premier - fee free
HSBC Advance - fee free
The service is available only to HSBC Premier and HSBC Advance customers.
N/A N/A Same day. Yes (except when using the Mobile Banking app), and you can cancel a future payment via Global Transfers in Personal Internet Banking, the Mobile Banking app or by calling telephone banking before 11pm the day before the payment is due to be made.
Euro payments with 32 countries and territories in Europe. SEPA Payments. - Payments made to another HSBC account - £0

- Payments made to non HSBC accounts - £4
N/A N/A Next working day. No
Australia, Hong Kong, South Africa, New Zealand and other countries in Europe. Worldpay. - Payments made to another HSBC account - £0

- Payments made to non HSBC accounts - £4
£9 £9 Next working day (within the EEA and in EEA currency).
Up to 6 working days (outside the EEA and/or non-EEA currency) but this may take longer depending on the country the money is being sent to.
Yes, if requested by branch or post. You can cancel the payment by calling Telephone banking before 3.30pm the day before the payment is to be made, or going into a branch by the end of the working day before the payment is due to be made.
Rest of the world, or anywhere payments cannot be sent as SEPA payments or Worldpay payments. Priority Payments. - Payments made to another HSBC account - £0

- Payments made to non HSBC accounts - £4
HSBC Premier customers:
  • to another of your HSBC Premier accounts - fee free
  • to another HSBC account - £20
  • to non HSBC accounts - £30
All other HSBC customers:
  • to another HSBC account - £20
  • to non HSBC accounts - £30
HSBC Premier customers:
  • to another of your HSBC Premier accounts - £20
  • to another HSBC account - £20
  • to non HSBC accounts - £30
All other HSBC customers:
  • to another HSBC account - £20
  • to non HSBC accounts - £30
Next working day (within the EEA).
Up to 4 working days (outside the EEA) but this may take longer depending on the country the money is being sent to.
Yes, if requested by branch or post. You can cancel the payment by calling Telephone banking before 3.30pm the day before the payment is to be made, or going into a branch by the end of the working day before the payment is due to be made.

*Please note that Global View is not available in all countries.

Please note, payments outside the EEA may incur agency and/or beneficiary bank fees.

You can instruct us to make Worldpay and Priority payments by post. There is a £30 charge for all postal requests to make international payments.

We can take your payment instructions at any time during branch and Telephone banking hours, or 24/7 online.

Please refer to your main account Terms and Conditions and Price list for full details of payments you can make, including information about cut-off times.

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