HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Select the option below that applies to you to find out more

Sending an International
Payment

Whether you’re sending money to your family and friends, or buying, renting or maintaining a property abroad, whatever the reason, HSBC are here to help make doing this quick, easy and convenient.

We will offer you the most up to date HSBC Exchange Rate available using our live rates for all International Payments sent in foreign currency, this way you can be certain of the exchange rate applied to your payment.

Remember that by sending your payment in foreign currency you will have the certainty and
visibility of how much you're sending.

Make an International Payment

Things you need to know before making a payment

We'll make your International Payment using the details you provide to us, so it's really important you check they are correct to avoid any unnecessary delays and / or charges.

Before you can make an International Payment it's important that you have the following details to hand about the beneficiary and payment:

  • Your own account details Tooltip: We will need you to provide us with the details of your HSBC Account you wish to be debited.
  • Beneficiary's full name and address Tooltip: We will be unable to process your payment without the full name and address details of the beneficiary, you should obtain these details from them.
  • Beneficiary's BIC (Bank Identifier Code) Tooltip: The BIC is used to identify the financial institution receiving the payment. You should obtain this information from your beneficiary.
  • IBAN (International Bank Account number) or account number Tooltip: The IBAN is a series of alphanumeric characters that helps to identify accounts held anywhere in the world. Not all beneficiaries will have an IBAN instead they may hold just an account number depending on their bank. You should obtain this information from your beneficiary.
  • Country of their bank Tooltip: Your beneficiaries account holding bank may not always be the same as their home country. You should confirm this information with your beneficiary.
  • Amount of the payment Tooltip: We need to know how much you would like to send to your beneficiary .
  • Any reference Tooltip: Any reference you would like to be included to be sent to the beneficiary, however we cannot guarantee this information will be passed to your beneficiary by their bank.
  • Reason for making the payment Tooltip: We may ask you for a reason for the payment, it is important for you provide us with this information if we ask for it.

Useful information

How much will it cost?

How much can I send?

How long will it take?

How can I cancel my payment instruction?

"I want to send money abroad"

Sending an International
Payment

Whether you’re sending money to your family and friends, or buying, renting or maintaining a property abroad, whatever the reason, HSBC are here to help make doing this quick, easy and convenient.

We will offer you the most up to date HSBC Exchange Rate available using our live rates for all International Payments sent in foreign currency, this way you can be certain of the exchange rate applied to your payment.

Remember that by sending your payment in foreign currency you will have the certainty and
visibility of how much you're sending.

Make an International Payment

Things you need to know before making a payment

We'll make your International Payment using the details you provide to us, so it's really important you check they are correct to avoid any unnecessary delays and / or charges.

Before you can make an International Payment it's important that you have the following details to hand about the beneficiary and payment:

  • Your own account details Tooltip: We will need you to provide us with the details of your HSBC Account you wish to be debited.
  • Beneficiary's full name and address Tooltip: We will be unable to process your payment without the full name and address details of the beneficiary, you should obtain these details from them.
  • Beneficiary's BIC (Bank Identifier Code) Tooltip: The BIC is used to identify the financial institution receiving the payment. You should obtain this information from your beneficiary.
  • IBAN (International Bank Account number) or account number Tooltip: The IBAN is a series of alphanumeric characters that helps to identify accounts held anywhere in the world. Not all beneficiaries will have an IBAN instead they may hold just an account number depending on their bank. You should obtain this information from your beneficiary.
  • Country of their bank Tooltip: Your beneficiaries account holding bank may not always be the same as their home country. You should confirm this information with your beneficiary.
  • Amount of the payment Tooltip: We need to know how much you would like to send to your beneficiary .
  • Any reference Tooltip: Any reference you would like to be included to be sent to the beneficiary, however we cannot guarantee this information will be passed to your beneficiary by their bank.
  • Reason for making the payment Tooltip: We may ask you for a reason for the payment, it is important for you provide us with this information if we ask for it.

Useful information

How much will it cost?

How much can I send?

How long will it take?

How can I cancel my payment instruction?

"I want to receive money from abroad"

Receiving money from abroad

At HSBC we understand you may need to receive payments into your account from abroad - it’s possible for you to receive these payments in either foreign currency or Sterling.

If a payment is received in a different currency to what your account is held in, we'll convert it using the HSBC Exchange Rate at that time, before crediting it to your account.

We will provide you with the most up to date HSBC Exchange Rate available.

Things you need to know before receiving a payment

The overseas bank sending the payment to you will need to know the following information about the account you wish to be credited - providing this information will help to ensure that the payment happens as quickly as possible.

  • Your personal details Tooltip: Your full name and address details.
  • SWIFT Code Tooltip: The HSBC Swift Code is MIDLGB22.
  • IBAN (International Bank Account Number) or account number Tooltip: Your IBAN (International Bank Account Number) can be found at the top of your previous bank account statements (including online statements) for the account you wish to be credited. If you are having trouble finding this information, please contact us. IBAN contains your account details in a way that is recognised abroad.
  • BIC (Bank Identifier Code) Tooltip: BIC (Bank Identifier Code) can be found at the top of your previous bank account statements (including online statements) for the account you wish to be credited. If you are having trouble finding this information please contact us. BIC contains details of your account holding branch in a way that is recognised abroad.

Useful information

How much will it cost?

"I'd like to set up a future dated or recurring payment"

Setting up a future dated or recurring payment

We know our customers may have regular financial commitments overseas such as maintaining or renting a property, or may have family living or studying outside of the UK. Whatever your needs, HSBC have made it easy for you to set up future dated and recurring International Payments online. You can now create a payment up to a year in advance and also have the option to set up recurring payments for the same beneficiary.

For future dated and recurring international payments sent in foreign currency, the exchange rate used will be the HSBC exchange rate applicable at the time your payment is processed. And remember, if you set up your payment to be sent in Sterling to a non-Sterling account we cannot predict the exchange rate which will be used by the receiving bank.

With live exchange rates updated minute by minute during market hours, for payments sent in foreign currency, you can be certain the most up to date HSBC Exchange Rate will be applied to your payment.

Make an International Payment

Things you need to know before setting up a payment

We'll make your International Payment using the details you provide to us, so it's really important you check they are correct to avoid any unnecessary delays and / or charges

Before you set up your future dated or recurring payment it's important that you have the following details to hand about your beneficiary and payment:

  • Your own account details Tooltip: We will need you to provide us with the details of your HSBC Account you wish to be debited.
  • Beneficiary's full name and address Tooltip: We will be unable to process your payment without the full name and address details of the beneficiary, you should obtain these details from them.
  • Beneficiary’s BIC (Bank Identifier Code) Tooltip: The BIC is used to identify the financial institution receiving the payment. You should obtain this information from your beneficiary.
  • IBAN (International Bank Account number) or account number Tooltip: The IBAN is a series of alphanumeric characters that helps to identify accounts held anywhere in the world. Not all beneficiaries will have an IBAN instead they may hold just an account number depending on their bank. You should obtain this information from your beneficiary.
  • Country of their bank Tooltip: Your beneficiaries account holding bank may not always be the same as their home country. You should confirm this information with your beneficiary.
  • Amount of the payment Tooltip: We need to know how much you would like to send to your beneficiary.
  • Any reference Tooltip: Any reference you would like to be included to be sent to the beneficiary, however we cannot guarantee this information will be passed to your beneficiary by their bank.
  • Reason for making the payment Tooltip: We may ask you for a reason for the payment, it is important for you provide us with this information if we ask for it.

Useful information

How to cancel a future dated or recurring payment?

How much will it cost ?

How can I setup a future dated or recurring payment?

How long will it take?

How can I check the HSBC Exchange Rate applied?