Internet banking


Mobile Banking app

Bank on the go with the HSBC Mobile Banking app for iPhone, iPad and Android. It lets you manage your personal accounts easily and securely from your mobile phone.

  • From 29th April 2014 send and receive payments using only a mobile number with Paym
  • View balances and up to 90 recent transactions
  • Make bill payments to existing beneficiaries
  • Transfer funds between your HSBC personal accounts*
  • Read secure messages
Find out more

Other ways to bank on your mobile

Fast Balance

Mobile website

View our site on your mobile.

  • Research and apply for products/services in a mobile optimised view
  • Call us using your inclusive minutes
Research products and services in mobile-optimised view

Our existing desktop/tablet website is now mobile-friendly, making it easier for you to quickly access on your mobile phone.

Call us using your inclusive minutes

If you need to contact us while you're out and about, you'll find 0345 numbers on our mobile site.

Calls to 0345 numbers are included within most mobile operators inclusive minutes. Please refer to your mobile network tariff for any charges.

Log on to Personal Internet Banking

No matter what type of internet-enabled phone you have, you have you can log on to Personal Internet Banking through your mobile browser, using your Secure Key.

  • Check your balances in mobile view
  • Use other Internet Banking services (for example making payments) in desktop view
Fast Balance

Text alerts

Text Banking allows you to receive alerts and mini-statements via text message.

  • Receive balance and transaction alerts
  • Receive weekly or monthly mini-statements

Why should I register?

  • If your phone doesn't have access to the Internet, or even if it does and you prefer using text, Text Banking is a great way to keep track of your money
  • The alerts that you request are automatically sent straight to your mobile, wherever you are
  • Sign up now to start receiving text alerts

Information in the palm of your hand

You can request to receive weekly or monthly mini-statements on the day of your choice, showing your balance and up to five most recent transactions on up to a maximum of 3 accounts (current accounts and/or credit cards**).

You can also request specific Current Account alerts to notify you of events which can be very useful to help you manage your account, such as when your are nearing your overdraft limit:

  • Your balance has fallen beneath a specific amount, useful for managing overdrafts
  • Your balance has reached a specific amount
  • A lump sum has been deposited in your account (minimum £25)
  • A lump sum has been withdrawn from your account (minimum £25)

How much does the service cost?

This service is free for all eligible current account customers. Select 'Register now' and complete the details of the text alerts you would like to receive.

** Credit Card accounts are eligible for weekly and monthly statements only.

Register now
Fast Balance

Don't have a smartphone?

If you don't have a smartphone but your phone connects to the internet, you can use Mobile Money from MONITISE™.

  • Check your balance
  • View mini-statements
  • Top-up your pre-paid mobile phone
Get balances and mini-statements on your internet enabled mobile phone

If you don’t have a smartphone but your phone does have connection to the internet you can still get your current account balances, current account mini-statements and top-up your mobile phone using Mobile Money from MONITISE™.

If you have an HSBC Debit Card then you can enjoy:

  • Free registration
  • Free balance enquiries
  • Free mini-statements
  • Instant top-up for prepay mobiles
  • Encrypted and secure

Free means free of charges from HSBC. O2, T-Mobile and Tesco Mobile customers can download and use the service completely free. Orange, Vodafone and Virgin mobile customers may incur a small data charge. If you use this service abroad, standard roaming data charges will apply depending on your network.

Mobile Money works on most non-smartphones that are internet enabled, so to check if yours is compatible, please read our compatibility requirements.

Before registering, please ensure you have read the MONITISE™ Terms and conditions.

Getting Started

To add the Mobile Money app to your mobile, simply follow these 4 steps:

  1. Text HSBC to 82428, we'll send you a text message back within 60 seconds.
  2. Select the link in the text message and follow the onscreen instructions to install the app.
  3. Create a passcode that you will use when accessing the mobile banking app.
  4. You'll find the app in your games or applications menu.

Before registering, please ensure you have read the MONITISE™ Terms and conditions.

Fast Balance

Fast Balance app

Quickly check your HSBC current account balances and latest transactions on your iPhone, BlackBerry® or Android™ smartphone.

  • Check your balance
  • View your recent transactions
  • Top-up your pre-paid mobile phone

HSBC Fast Balance can be used with all current accounts where you have been issued with a debit card. Accessing your account is easy. Once you've downloaded HSBC Fast Balance and registered your details, all you need do to see your balances is click the HSBC Fast Balance icon, enter one single passcode, and choose the current account to see your balance.

Available on...

App Store. This link will open in a new browser window. Google Play Store. This link will open in a new browser window. BlackBerry App World. This link will open in a new browser window.

Mobile screens
Watch our Fast Balance demo

How to register:

To download HSBC Fast Balance to your mobile phone, visit the App Store, Google Play Store or BlackBerry App World.

1. Enter mobile number
2. Read and accept terms and conditions
3. Enter the activation code we send to your phone via text message
4. Create a passcode
5. Enter the debit card number of the account you want to link to the app**
** Be sure to enter your address exactly as shown on your current account statements.

That's all there is to it. Then you'll be able to check your balance and latest transactions whenever and wherever you want.

Fast Balance Terms & Conditions (PDF)

Frequently asked questions

What is Fast Balance?

Fast Balance is a service, available to download to your Smartphone and once registered, you'll be able to:

  • view your registered account balance and available balance, as it would appear on the ATM's;
  • view the 6 most recent transactions since your last statement;
  • top-up up to 5 mobile Pay-As-You-Go phones

Fast Balance is only available for UK mobile phone numbers.

What Smartphone devices are supported?

Our Fast Balance App has been designed to run on the most widely used operating systems by our customers as listed below:

  • For iPhone - any device running Operating System version 3.0 and higher.
  • For BlackBerry - any device running Operating System version 5.0 and higher.
  • For Android - any device running Operating System version 2.2 and higher.

Unfortunately it will not work with Windows 7 or any other operating system not listed above. Whilst we have no immediate plans to change this we will continue to monitor changes in smart phone usage to ensure our App remains relevant. We regret any inconvenience this may cause.

What accounts can I access with Fast Balance?

Any Personal HSBC current account for which you have been issued with a debit card.

Do you charge for using this service?

HSBC will not charge you for using this service. However you may be charged by your network provider. We suggest you ask your network provider if there will be any charges.

What information is needed to sign up for Fast Balance?

In order to register you will need:

  • a UK mobile phone number;
  • debit card for which the balance and statements are required;
  • your address - as it appears on the statement;

It is easy to set-up, just follow the simple instructions on the phone through the registration and set-up process.

Is this Application secure?

We take precautions to ensure that your data via this application is secure which is why during the registration process for Fast Balance, you will be asked to set-up a passcode, which should not be shared with anyone else. We would also encourage all our customers to take precautions when using their mobile devices in a public area. The Get Safe Online website provides guidance on how to protect hand held computers and mobile phones.

Can I use this when I am abroad?

HSBC will not charge for using this service, however you may be charged by your network provider as this App requires connection to the Internet.

Please refer to your provider to check your payment plan.

I have lost my phone, what should I do?

Call the mobile phone network provider immediately so they can disable the phone. If you get a new phone with the same number, you will just need to re-register for Fast Balance.


* For Mobile Banking app for business customers, please see our Business Mobile Banking app This link will open in a new browser window for more information.

** These links may allow you to access other websites. Please read the linked websites' Terms and Conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.

Do you have a question?

Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 08457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

08457 404 404

Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

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Pop into your nearest branch for a chat.

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