HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Key product information


The essentials


MyMoney is a package of MySavings and MyAccount accounts, making it easy for children aged 7-17 to start managing their own savings and spending money.

  • From the age of 7, you get a savings account called MySavings.
  • From the age of 11, you also get a real current account, called MyAccount.

Savings account

MySavings is a straightforward savings account for children and teenagers aged 7-17. If you're over 11 you automatically have MyAccount as well.

With MySavings you can:

  • Get a free money box when you open your account (ages 7-10)
  • open an account with as little as £10
  • earn interest on your savings every month
  • access your savings at any HSBC counter using your Cash Book

Under-11s need a parent or guardian's signature to take out or transfer more than £50.

MySavings Summary box


Current account

MyAccount is a current account for children aged 11-17. It comes with a HSBC VISA debit card, subject to your parents permission.


HSBC Visa Debit Card.™

When you're 11, you can get an HSBC Visa debit card for your MyAccount, with your parents permission. Use your card to shop in stores, online or wherever you see the Visa logo. You can also take out money from any ATM up to £100 a day. You could get up to £100 cashback at outlets nationwide when you pay with your HSBC debit card. Pay for goods and services nationwide wherever you see the Visa logo shown on your card More on the HSBC VISA Debit Card.™


Only spend what you have

With MySavings and MyAccount you can only spend what you have in your account. It means you don't have to worry about going over your limit.


Internet Banking

Check your balance, see your statements and move money between your current account and savings account. To see how it works, watch our interactive demo .

Our Internet Banking facilities are subject to planned maintenance periods. More on Internet Banking .

It's also now easier to log on to your Internet Banking from an iPhone or Android phone with our Mobile View service.


Mobile banking

You can register for our mobile banking service, to help you manage your money whilst your on the go. For more information visit our mobile banking page.


Telephone Banking

Manage your money over the phone, wherever you are on 03457 404 404. Lines are open between 8am and 10pm every day (except Christmas Day, Boxing Day and New Year's Day). Calls are charged at standard network rates and may be recorded. Textphone 1800 10800 028 0126.


Mobile phone top-ups

You can use your cash card to buy pay-as-you-go top-ups at HSBC cash machines, for any of these networks:

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The additional services


Schoolbank is a mini HSBC branch you can set up in your school, with pupils as the cashiers, sales advisors and managers. HSBC staff will help you learn the ropes.

More on Schoolbank

Do you have a question?

Ask Olivia

Sorry, our 'Virtual assistant' only works if you have javascript enabled. If you have a question for us and can't view this tool, please call us on 03457 404 404. Lines are open 8am to 10pm everyday.

Calls may be monitored or recorded for quality and training purposes.

Need to speak to us?

Give our friendly team a call on:

0800 169 5422

Textphone contact numbers

Contact us

Mobile (using inclusive minutes)

03457 404 404

Calls to 0345 numbers are included within most mobile operators inclusive minutes. Please refer to your mobile network tariff for any charges.

Landline freephone

0800 169 5422

Calls to 0800 numbers are chargeable from most mobile operators. Please refer to your mobile network tariff for any charges.

Lines are open 8am to 10pm everyday except Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch

1Debit Card: Some cash machine owners in the UK may charge you for withdrawals. This will be shown on screen with an option to cancel the withdrawal if you want.

2Using your Debit Card abroad: The exchange rate that applies to any foreign currency debit card payments (including cash withdrawals) is the wholesale market rate used by VISA applying on the day the conversion is made plus a Non-Sterling transaction fee, which is currently 2.75% of the applicable VISA wholesale rate. We will make the conversion and deduct the payment from your account once we receive details of the payment from VISA, at the latest the next working day. Details of the current wholesale market rates can be obtained by calling us on the usual telephone numbers, set out in the table before Section 1 of the General Terms.

Transaction fees: For non-Sterling (foreign currency) transactions we will charge a fee of 2.75% of the amount of the transaction, using your Debit Card to pay for goods and services abroad (eg in shops or restaurants). This fee will be shown as a separate line on your statement as a 'Non-Sterling Transaction Fee'.