HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

How would you like to apply?

Simply choose the way that suits you best – but first, take a look below at the eligibility requirements and
things you should know about our Bank Account.

Apply online

Sole account

New to HSBC?

It only takes a few minutes to apply online for a sole Bank Account.

Joint account

Both new to HSBC?

It only takes a few minutes to apply online for a joint Bank Account.

One of you already banks with HSBC?

If one person is already a customer you will have to apply by phonephone for a joint account.

Joint account

Both already bank with HSBC?

Pop into one of our branches and we'll set it up for you.

Apply by phone

Our friendly customer care team are here to help.

Call us on

0800 169 5422

Textphone contact numbers

Mobile (using inclusive minutes)

03457 404 404

Calls to 0345 numbers are included within most mobile operators inclusive minutes. Please refer to your mobile network tariff for any charges.

Landline freephone

0800 169 5422

Calls to 0800 numbers are chargeable from most mobile operators. Please refer to your mobile network tariff for any charges.

Lines are open from 8am to 10pm every day (except for Christmas Day, Boxing Day and New Year's Day).

Joint Account

One of you already banks with HSBC?

Great. Please have your sort code and account number ready when you apply for a joint Bank Account.

Call us on

0800 169 5422

Lines are open from 8am to 10pm every day.

Apply in branch

HSBC Current Account customers can book an appointment to apply in branch by calling 03457 404 404. You’ll need to bring identification and proof of your address.

Find a branch

Once you've submitted your application, we'll send you the paperwork to sign and return to us. We may also ask for further documents to confirm your identity or address.

Residents in Jersey, Guernsey or the Isle of Man please visit your local branch.

Eligibility requirements

Please ensure you can answer YES to the following questions:

  • Are you 18 years or over?
  • Will you be paying at least £500 per month into this account?
    (Should you fail to make the £500 monthly payment required to maintain your account, we will either change it to a Current Account or give you notice that we will be closing your account. If you are under the age of 24, the qualification criteria will not apply).
  • Are you happy for us to undertake a credit register search (PDF)?
  • Can you provide us with the information and documents we require? Banking with HSBC

Things you should know

Before applying, please take the time to read the following. You may also want to save some of these documents for future reference.

Note: If you foresee any changes in your circumstances that may increase your outgoings (for example an increase in living costs such as a rent or mortgage payment increase) or any changes to your situation that may reduce or have a negative effect on your monthly disposable income please either apply by phone on 03457 404 404 or call in to one of our branches.

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK . If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe .

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