HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

The Current Account Switch Service has been designed to be simple, reliable and hassle-free, and is supported by our dedicated switching team.

  • No monthly account fee
  • 24/7 customer service
  • £500 daily ATM cash withdrawals
  • Contactless debit card (subject to status)
  • A minimum overdraft offer of £1000 at account opening*12

Preferential rates & benefits

Additional features

Are you an EU resident living outside the UK?

Are you eligible?

The Current Account Switch Service has been designed to be simple, reliable and hassle-free, and is supported by our dedicated switching team.

  • No monthly account fee
  • 24/7 customer service
  • £500 daily ATM cash withdrawals
  • Contactless debit card (subject to status)
  • A minimum overdraft offer of £1000 at account opening*12

Preferential rates & benefits

Additional features

Are you an EU resident living outside the UK?

Are you eligible?

  • No monthly account fee
  • 24/7 customer service
  • £500 daily ATM cash withdrawals
  • Contactless debit card (subject to status)
  • 5% AER/Gross with our Regular Saver*3
  • £250 off booking fees on our Standard mortgage range*4
    Your home may be repossessed if you do not keep up repayments on your mortgage.
  • A minimum overdraft offer of £1000 at account opening*12
  • 10% interest cashback on loans*5 Representative 3.3% APR for loans between £7k-15k over 1-5 years
  • Preferential Overdraft Interest Rate*2*6 Representative Example: 17.9% EAR EAR is Effective Annual Rate. This takes account of the interest rate and how often interest is charged, and does not include any other fees or charges
  • Additional features
Are you an EU resident living outside the UK?

Are you eligible?

Existing customers must apply by phone or in branch. EU residents living outside the UK must apply by post or in branch.

None-UK Tax Residents

If you are liable to pay tax in any country other than the UK please call us on 08000 326 215 or visit your local branch to apply, as you cannot complete this application online. Lines are open 8am to 10pm every day.

Apply by phone

Apply in branch

Once you have submitted your application, if you are successful, we'll send you the paperwork to sign and return to us. We may also ask for further documents to confirm your identity or address. Residents in Jersey, Guernsey or the Isle of Man please visit your local branch.

Unfortunately, at the current time switching to the HSBC Advance Bank Account cannot be done online. Please visit your local branch or call us on 0345 587 3430. (Lines are open Monday - Friday 8.30am - 6pm, excluding public holidays. Calls may be monitored.)

Please note that not all banks in the Channel Islands and Isle of Man participate in CASS, speak to us or your own bank for details.

Terms & Conditions

*1Some cash machine operators may apply a direct charge for withdrawals from their cash machines. This will be advised at the time of the withdrawal

*2As compared to our Bank Account and Bank Account Pay Monthly.
All of these features are subject to status and meeting HSBC's UK proof of address requirements.

*3The fixed preferential rate of 5% AER/gross over 12 months is available to HSBC Advance customers, who open a new Regular Saver account. Save between £25 and £250 per month by standing order from your HSBC Advance Bank Account for a fixed term of 12 months. If you do not save £250 in any given month you can carry over any unused subscription to following months. Interest is calculated on the daily cleared balance on your Regular Saver and we will pay this to your Regular Saver on the anniversary of the date your account was opened. For example, if you saved £250 every month for 12 months a total of £3000 will be paid in to your account during the 12 month term. At 5% you would earn approximately £81 interest (gross). Partial withdrawals are not allowed during the 12 month term. If you close your Regular Saver before the anniversary, we will pay interest at the same rate as we would apply to an equivalent amount held in a Flexible Saver. You can only hold one Regular Saver at any given time. AER stands for Annual Equivalent Rate. This shows you what the gross rate would be if interest were paid and compounded each year. All credit interest will be paid gross. Gross is the rate of interest if interest were paid and not compounded each year.

*4Available up to 90% loan to value (LTV). Maximum loan size may apply. Applies to residential applications only.

*5Your cashback will be dependent on the loan not being paid off early or ended by us. You must be a HSBC Advance Customer at the time the loan is taken out. Interest cashback is offered on Personal Loans from £1,000 to £25,000, over 12 to 60 months. Our Personal Loans are subject to status and account conduct. Loan applicants must be UK, Channel Isles or Isle of Man resident aged 18+ and have an annual income/pension before tax of £10,000 or more. The rate you pay depends upon a credit assessment of your personal circumstances and the loan amount; this may differ from the rate advertised.

*6Subject to status and account conduct

*7You will need to identify yourself through our automated telephone service when calling 03457 404 404. Our telephone and Online Banking services are open 24 hours a day subject to scheduled maintenance periods. During busy periods calls may be transferred outside the UK. Textphone is not available in the Channel Islands and Isle of Man. To help us continually improve our service, and in the interests of security, we may monitor and/or record your calls with us.

*8Mobile operator charges may be applicable if using your mobile phone abroad

*9The HSBC Mobile Banking app is available at the time of writing on supported Apple, Android and BlackBerry®10 devices. For more information on the currently supported devices and operating systems requirements please see www.hsbc.co.uk/mobileapp. Depending on your operating system, you may not have access to all of the services provided within the HSBC Mobile Banking app. iPhone and iPad, are trademarks of Apple Inc., registered in the US and other countries. Android is a trademark of Google Inc. Amazon, Kindle, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Blackberry® 10 is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. HSBC Bank plc is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited. We will not charge you for downloading the app but you may receive charges from your network provider. If you are unsure of your current data charges, please contact your mobile phone contract provider. Please note that charges may vary if used overseas. For security purposes, you can only send bill payments to individuals or companies that you have recently made payments to through Online Banking. You must log in to Online Banking or contact telephone banking to set up payments for new recipients. Paym is not available on iPod touch 3rd generation or iPad 1st generation mobile digital devices. Paym is a registered trade mark of the Payments Council Limited and is used under licence. iPod touch and iPad are trademarks of Apple Inc., registered in the US and other countries.

*10The HSBC Exchange rate will apply if your emergency cash transaction requires a currency exchange.

*11The HSBC Global Transfer exchange rate will apply to any transfer that requires a currency exchange.

*12Subject to meeting HSBC's proof of UK address requirements.

Existing customers must apply by phone or in branch. EU residents living outside the UK must apply by post or in branch.

None-UK Tax Residents

If you are liable to pay tax in any country other than the UK please call us on 08000 326 215 or visit your local branch to apply, as you cannot complete this application online. Lines are open 8am to 10pm every day.

Apply by phone

Apply in branch

Once you have submitted your application, if you are successful, we'll send you the paperwork to sign and return to us. We may also ask for further documents to confirm your identity or address. Residents in Jersey, Guernsey or the Isle of Man please visit your local branch.

Unfortunately, at the current time switching to the HSBC Advance Bank Account cannot be done online. Please visit your local branch or call us on 0345 587 3430. (Lines are open Monday - Friday 8.30am - 6pm, excluding public holidays. Calls may be monitored.)

Please note that not all banks in the Channel Islands and Isle of Man participate in CASS, speak to us or your own bank for details.

Terms & Conditions