Travel Insurance claims: claim, advice, cancelling | HSBC UK


Making Claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Here are the answers to the most common questions about our Travel Insurance policies.

Claims for emergency
medical treatment

+44 (0)1603-605128

Medical Emergency Line
Lines open 24 hours a day

Other claims

+44 (0)1603-605124

Claims helpline open 8am to 6pm Monday to Thursday and 8am to 5:30pm Friday

To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

Documents you may need when making a travel insurance claim

  • Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports
  • A police report made within 24 hours of any theft or loss of your passport, personal belongings, money or a mugging
  • A "Property Irregularity Report" for baggage lost or damaged by an airline
  • Written confirmation from your tour operator or carrier to validate any delays

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.

Your cancellation rights

Cancelling your policy

0800 169 4013

Lines open 8am to 8pm Monday to Thursday and 8am to 7pm Friday, 9am to 5pm Saturday and 10am to 2pm Sunday except Christmas Day, Boxing Day & New Year's Day.

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.