Travel Insurance: overview of travel insurance benefits | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

HSBC Life Insurance

HSBC Life Insurance offers you peace of mind, knowing that your loved ones are financially protected if the unexpected happens. We offer Life Cover, Critical Illness Cover and Income Cover.

You can apply for Life Cover online or in branch. To apply online you'll need to be an existing HSBC customer, registered for HSBC internet banking, hold an HSBC bank account from which you'll make your monthly payments by direct debit, and be in paid employment. If not, you can still apply for Life Cover in branch.

Critical Illness Cover and Income Cover are only available in branch.

If you're not sure which products are right for you, you can use our financial planning tools to help you decide. Alternatively you can contact your local branch and a member of our team will be happy to discuss the options available with you.

Life Cover, Critical Illness Cover and Income Cover are underwritten by HSBC Life (UK) Ltd.

Are you eligible for HSBC Life Insurance? Check the full details

What do you want to protect?

Life Cover

Provides a lump sum payable on death or diagnosis of a terminal illness, as well as accidental death benefit.

How to apply Find out more

Critical Illness Cover

Provides a lump sum if you are diagnosed with a specified critical illness or medical condition.

Find out more

Income Cover

Helps to replace an income if you're unable to work due to an accident or injury.

Find out more

At HSBC, we're here to give your loved ones the financial support they may need if the unexpected happens. The death of a partner or parent inevitably has an emotional impact, but it can also lead to financial hardship, particularly where the main breadwinner is no longer around to support the family.

HSBC Life Cover offers financial peace of mind with a tax-free lump sum payable on death, or diagnosis of a terminal illness. Accidental death benefit is also included.

Although our Life Cover can't bring back a loved one, it can help to provide financial security. A lump sum could help to pay off your mortgage or other borrowing, pay for further education or simply provide an income for your family to help with day-to-day living.

Joint Life Cover is also available and is paid if one of the policyholders dies during the length of the policy, after which the policy ends.

If you're not sure which products are right for you, you can use our financial planning tools to help you decide. Alternatively you can contact your local branch and a member of our team will be happy to discuss the options available with you.

Life Cover, Critical Illness Cover and Income Cover are underwritten by HSBC Life (UK) Ltd.

Are you eligible for HSBC Life Insurance? Check the full details

More details How to apply

Find out how much your cover could cost

Go
About your cover
What type of cover do you need?
In the event of a payout, the amount you could receive remains the same for the life of the policy.
In the event of a valid claim, the amount you could receive is reduced over the life of the policy. For example you may want to cover the decreasing amount outstanding on a repayment mortgage.
Who is the cover for?
About your cover
£
Please select an amount between £10,000 and £2,000,000. If you need a cover amount outside of this range please contact your local Branch

 
The minimum term for Life Cover is 5 years, and your policy must end before your 80th birthday.
About you
Have you smoked tobacco or used any form of nicotine replacement products (including e-cigarettes) within the last 12 months?
About the other life
Have they smoked tobacco or used any form of nicotine replacement products (including e-cigarettes) within the last 12 months?
Your indicative
premium is
per month*
* Please note: This Quick Quote tool and any premium provided do not constitute a personalised illustration. To obtain a personalised illustration, please select 'How to apply' to start a new Life Cover application.

Please wait

We are calculating your premium.

Sorry

We are making updates to the calculation service, please try again later.

The benefits of putting your life policy into trust

With a trust in place, the proceeds from your life policy will not be subject to Inheritance Tax - currently 40% of any part of your estate over an amount of £325,000.

Trusts put you in control and allow for a quicker payment to those you care about. With a trust in place, the money will be passed directly to the beneficiaries by the trustees of the trust without the need to wait for probate (which can take many months).

If you are not married, or in a registered civil partnership, a trust will prevent proceeds forming part of your estate. If you have not used a trust, or drawn up a Will, money from your policy may not automatically be paid to those you want to benefit.

With a trust you can specify who you would like the proceeds of your life policy to be paid to and can provide the comfort that your beneficiaries will receive the proceeds much more quickly and have important financial support at a time when they need it.

We have information you can download that will explain more about the benefits of writing the policy in trust. If you are in any doubt about if a trust is suitable for you, you should seek your own financial advice. If you are in any doubt on this point you should seek your own independent financial advice.

  • Single or Joint Life Cover available
  • Level Term or Decreasing Term Cover
  • Lump sum payable on death or diagnosis of a terminal illness up to £2,000,000
  • Accidental death benefit, free cover up to a maximum of £250,000
  • Interim Life Cover. Free cover between exchange and completion when linked to a HSBC residential Mortgage
  • We will also ensure the lump sum paid out will be at least equal to your outstanding HSBC residential mortgage or loan (conditions apply see policy documents for details)

The following conditions apply to all the above.

Are you eligible for HSBC Life Insurance? Check the full details

What's not covered?

As with all insurance policies, Terms & Conditions, exclusions and limitations will apply.

For Life Cover we will not cover you for Suicide (within the first 12 months of the Policy) or if you die due to a pre-existing condition that you have not disclosed to us.

For full details on significant and unusual limitations and exclusions, please download and read the Life Cover policy document and summary of cover (PDF).

Find out how much your cover could cost

Go

Start a new Life Cover application

Get a personalised quotation and apply for Life Cover with HSBC by selecting the button below.

 

Are you eligible? Check the full details

Log on for a new application

Retrieve a saved Life Cover application

If you have previously started a Life Cover application then you can retrieve the details by selecting the button below.

Log on for a saved application

Received an Application ID number ?

If you have been invited to apply for a Joint Life Cover policy and have the application id number that we emailed you then please select the button below.

Log on to enter application ID number

Prefer to talk to us?

Unfortunately, you can't apply for Life Cover over the phone at the moment.

To talk to someone about our Life Insurance range: Life Cover, Critical Illness Cover and Income Cover, you can contact your local branch. A member of our team will be happy to discuss the options available and help you to build a package that suits your specific needs.

To book a branch appointment please call:

0800 032 4710*

Find a local branch

Please note, we won't be able to provide any advice over the phone or online.

*Lines are open 8am to 9pm Monday to Friday, 9:30am to 7pm Saturday (except Christmas Day, Boxing Day and New Year's Day). Calls may be monitored and/or recorded.

Existing Policyholder?

If you have a question about a HSBC Life policy, you can view our support pages by selecting the link above or you can call us on 0345 745 6125.**

**Lines are open 8am to 6pm, Monday to Friday (excluding bank holidays).

Calls may be monitored and/or recorded.



Are you a premier customer?

Our dedicated Premier Managers can also discuss your protection only needs with you.


Find out more

Things to know before you apply

  • Policy benefits are currently paid tax-free, but may give rise to an inheritance tax liability
  • Life Insurance policies have no cash-in value.

Before applying, please take the time to read the following. You may also want to save some of these documents for future reference.

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK. If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe.

At HSBC, our Critical Illness Cover can offer you and your loved ones financial support should you unexpectedly fall ill.

We pay a lump sum on diagnosis of a specified illness to help support you and your family. Whether it's used to clear lending such as your mortgage, pay towards rehabilitation costs or to help you get back on your feet.

If you're not sure which products are right for you, you can use our financial planning tools to help you decide. Alternatively you can contact your local branch and a member of our team will be happy to discuss the options available with you.

Life Cover, Critical Illness Cover and Income Cover are underwritten by HSBC Life (UK) Ltd.

Are you eligible for HSBC Critical Illness Cover? Check the full details

More details How to apply

Life Cover

Provides a lump sum payable on death or diagnosis of a terminal illness, as well as accidental death benefit.

How to apply Find out more

Critical Illness Cover

Provides a lump sum if you are diagnosed with a specified critical illness or medical condition.

Find out more

Income Cover

Helps to replace an income if you're unable to work due to an accident or injury.

Find out more
  • A Lump sum of up to £1,000,000 on diagnosis paid free of UK income and capital gains taxes
  • Lump sum paid on diagnosis of one of the 35 specified Critical Illnesses or surgical procedures
  • Level Term or Decreasing Cover
  • Children's cover included

What's not covered?

As with all insurance policies, terms and conditions, exclusions and limitations will apply.

Are you eligible for HSBC Critical Illness Cover? Check the full details

Critical Illnesses covered include:

  • Terminal Illness
  • Cancer - excludes less advanced cases
  • Heart Attack
  • Multiple Sclerosis
  • Stroke
  • Alzheimers / Dementia

Prefer to talk to us?

Unfortunately, you can't apply for Critical Illness Cover over the phone at the moment.

To talk to someone about our Life Insurance range: Life Cover, Critical Illness Cover and Income Cover, you can contact your local branch. A member of our team will be happy to discuss the options available and help you to build a package that suits your specific needs.

To book a branch appointment please call:

0800 032 4710*

Find a local branch

Please note, we won't be able to provide any advice over the phone or online.

*Lines are open 8am to 9pm Monday to Friday, 9:30am to 7pm Saturday (except Christmas Day, Boxing Day and New Year's Day). Calls may be monitored and/or recorded.

Existing Policyholder?

If you have a question about a HSBC Life policy, you can view our support pages by selecting the link above or you can call us on 0345 745 6125.**

**Lines are open 8am to 6pm, Monday to Friday (excluding bank holidays).

Calls may be monitored and/or recorded.



Are you a premier customer?

Our dedicated Premier Managers can also discuss your protection only needs with you.


Find out more

Things to know before you apply

  • Policy benefits are currently paid tax-free.
  • Life Insurance policies have no cash-in value.

Before applying, please take the time to read the following. You may also want to save some of these documents for future reference.

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK. If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe.

At HSBC, we offer you the financial support you need if you're unable to work due to an accident or injury. Our Income Cover pays a monthly tax-free benefit to help replace your loss of earnings.

In addition to a monthly benefit, the policy can provide specialist rehabilitation services, tailored to you, which can help you get back on your feet and back in to work.

Our rehabilitation providers specialise in helping customers affected by our most common causes of claim; psychological issues such as stress, anxiety and depression, musculoskeletal problems, such as back pain and cancer. This means you can get practical help and the treatment you need without delay.

Income Cover can be taken over a set term or until you are 59.

If you're not sure which products are right for you, you can use our financial planning tools to help you decide. Alternatively you can contact your local branch and a member of our team will be happy to discuss the options available with you.

Life Cover, Critical Illness Cover and Income Cover are underwritten by HSBC Life (UK) Ltd.

Are you eligible for HSBC Income Cover? Check the full details

More details How to apply

Life Cover

Provides a lump sum payable on death or diagnosis of a terminal illness, as well as accidental death benefit.

How to apply Find out more

Critical Illness Cover

Provides a lump sum if you are diagnosed with a specified critical illness or medical condition.

Find out more

Income Cover

Helps to replace an income if you're unable to work due to an accident or injury.

Find out more
  • Monthly benefit paid directly to your bank account
  • Choose between benefits that pay while you are unable to work for up to 5 years, or continue to your 68th birthday
  • Dedicated claims assessor is on hand to offer support
  • Premiums for any HSBC Life and Protection products you hold are waived while you receive Income Cover benefits

Are you eligible for HSBC Income Cover? Check the full details

How to apply

Cover details

Income Cover Income Cover 5 Year
Benefits of cover A monthly income payable to the end of a set term or to age 68 (whichever is earlier) A monthly income payable for up to 5 years
Basis of Cover Monthly benefit
Min/Max benefit level Minimum - £50 per month
Maximum - £4,167 per month (max income replacement ratio is 50 per cent gross taxable income)
Max age at entry Minimum age - 17 years
Maximum age - 59 years
Max age at expiry 68 years 68 Years
Min/Max term Minimum term - 5 years
Maximum term - 50 years
Minimum premium £1 per month
First payment made The later of 13 weeks, or when your income reduces to below your monthly benefit.
Waiver of premium During the claim period, the premiums on all the benefits under Life Insurance for the same life insured will be waived.

 

What's not covered?

As with all insurance policies, terms and conditions, exclusions and limitations will apply.

Prefer to talk to us?

Unfortunately, you can't apply for Income Cover over the phone at the moment.

To talk to someone about our Life Insurance range: Life Cover, Critical Illness Cover and Income Cover, you can contact your local branch. A member of our team will be happy to discuss the options available and help you to build a package that suits your specific needs.

To book a branch appointment please call:

0800 032 4710*

Find a local branch

Please note, we won't be able to provide any advice over the phone or online.

*Lines are open 8am to 9pm Monday to Friday, 9:30am to 7pm Saturday (except Christmas Day, Boxing Day and New Year's Day). Calls may be monitored and/or recorded.

Existing Policyholder?

If you have a question about a HSBC Life policy, you can view our support pages by selecting the link above or you can call us on 0345 745 6125.**

**Lines are open 8am to 6pm, Monday to Friday (excluding bank holidays).

Calls may be monitored and/or recorded.



Are you a premier customer?

Our dedicated Premier Managers can also discuss your protection only needs with you.


Find out more

Things to know before you apply

  • Policy benefits are currently paid tax-free.
  • Life Insurance policies have no cash-in value.

Before applying, please take the time to read the following. You may also want to save some of these documents for future reference.

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK. If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe.

The HSBC claims experience

At a time when our customers need us the most there are no endless forms to complete. If you need to make a claim, contact our helpline for assistance as soon as you can, quoting the policy number if possible.


What this means to you

  • Our personal tele-claims service ensures that we are connected with you
  • We have dedicated claims managers who take you through a personalised service
  • Our claims service is quick and easy so that you can concentrate on more important things
  • We offer rehabilitation programmes and provide ongoing advice

What you'll need to hand when making a claim

  • Policyholder's name
  • Policy Number (if possible)

Once we have discussed your claim you will need to complete a Medical Declaration and Authorisation for Payment form. These are available here and can be printed, completed and sent to us to speed up your claim.

To discuss a claim, we're here to help, for Life, Critical Illness or Income Cover claims, please call:

0345 745 6125*

*Lines open 8am to 6pm Monday to Friday (excluding public holidays). Calls may be monitored or recorded.

Help and advice

There is lots of support available to help you cope during difficult periods - whether this is coping with grief when a loved one dies, finding out that you have a serious illness or suddenly being unable to work.

HSBC are able to provide specialist advice to help you deal with a loved ones estate or manage your money after your partner has died. There are also many charities which provide practical advice as well as valuable emotional support during a stressful period. Please see our bereavement section.

Our customers telling their stories

Some of our customers have been kind enough to provide an insight into their experiences of being diagnosed with a critical illness and how their HSBC policy helped.

If you need to amend, upgrade or if you are considering cancelling your policy, please call us:

0345 745 6125*

*Lines open 8am to 6pm Monday to Friday (excluding public holidays). Calls may be monitored or recorded.

*To help us continually improve our service and in the interests of security, we may monitor and/or record your communications with us.

Customer Service FAQ

How can I make a change to my policy?

It is important that if your circumstances have changed such as moving house or having a family, that you review your existing cover to ensure that it still meets your needs. We can discuss your policy and answer your questions.

If you need to update or discuss your policy please call us on 0345 745 6125*.

I need to change my direct debit details.

If you need to change your direct debit details, please call us on 0345 745 6125*.

How do I cancel my policy?

You can cancel your policy by calling 0345 745 6125*. If your circumstances have changed or you feel you no longer wish to proceed with the protection, please call us so that we can discuss this and assist you further. If you cancel your policy, your cover will be stopped and you will no longer be protected should anything happen in future. This may have a significant impact to your standard of living during a stressful period.

I can no longer afford to pay my premiums.

If you are finding that your budget is tight and experiencing difficulties with your premiums, please call us on 0345 745 6125* to discuss. We may be able to help you so that your policy remains affordable whilst still providing you with a level of protection.


New claims FAQ

How do I submit a claim?

We want to make the process as easy and stress free as possible for you and therefore we don't issue claim forms for Life Cover, Terminal Illness, Critical Illness or Income Cover claims as we prefer to have our specially trained claims assessors speak directly to you to get the details of your claim. Your assessor will give you their full name and direct telephone number and will deal with your claim from start to finish. In the first instance, please have basic details regarding your illness and your GP's/hospital consultant's information to hand ready for the callback.

To notify us of a claim please call our Claims Helpdesk on 0345 745 6125*.

How long will my claim take?

This will depend on how quickly we can get the information we need. For Income Cover, Critical Illness or Terminal Illness claims we need medical information to confirm that the policy definition for your illness has been met. If you are able to provide a copy of doctor or hospital letters concerning your diagnosis this may speed up the process. Alternatively, we will contact your doctors for the information we need. On average we pay Critical Illness claims within six weeks and Life Cover claims within four weeks of the date the claim is submitted.

What documents will I need to claim?

To assess a claim under Income Cover, Critical Illness or Terminal Illness benefit we will need information from your doctors to confirm the policy definition of your illness has been met. If you have a hospital correspondence which confirms your diagnosis, we may be able to use these in our assessment. Alternatively, we will contact your doctors to request the information we require. For Life Cover claims we require the original death certificate and legal documents e.g. Probate or Letters of Administration. You can take these documents into a local HSBC branch where these can be sent to us. Alternatively you can contact our Claims Helpdesk, who will be able to answer your query on 0345 745 6125*.

How do I know if my critical illness condition is covered?

To find out if a particular critical illness is covered under your policy please contact our Claims Helpdesk on 0345 745 6125*.

Can the pay out from my Critical Illness or Life Cover claim be used to pay off part / all of my mortgage?

Yes, if your Critical Illness or Terminal Illness claim is successful, you can use the payment to pay off your HSBC mortgage and we can arrange this for you. If your mortgage is held elsewhere you will need to arrange this yourself. Once you have notified us of the claim, one of our specially trained claims advisors will discuss the options for payment with you.

Will my policy be affected if the claim doesn't meet the criteria?

No, if your claim for Income Cover, Critical Illness or Terminal Illness benefit is not paid because the policy definition has not been met, your policy will continue in the normal way, as long as you continue to pay your premiums.

Is there an early repayment charge on my HSBC mortgage if I choose to have the proceeds paid to me and not direct to my HSBC mortgage?

No, if the proceeds are as a result of a Life Cover, Critical Illness or Terminal Illness claim you will not be charged an early repayment fee by HSBC's Mortgage Service Centre.

Can I claim on my Income Cover policy from the first day that I’m absent from work?

No, your policy will have a deferred period which is the period between your first day off work and the point at which you will start receiving benefit.

During the deferred period you can use your employer's benefits or sick pay before using the benefits of your policy. You need to let us know as soon as you're spending time away from work due to ill health so that we can discuss your policy and claim.

Can I claim on my Income Cover if I am on reduced pay?

No, you must be on statutory sick pay or below this amount to be able to submit a claim.

Should I cancel my direct debit when I submit a claim for Income Cover, Critical Illness or Terminal Illness cover?

Please continue to pay your monthly premiums whilst the claim is being assessed. Once the claim is accepted, your premiums will automatically cease and any premiums paid after the date you notified us of the claim will be refunded to you.

Who do I contact to discuss my mortgage repayments?

HSBC Mortgages - if you need to discuss your mortgage payments or early repayment please contact us on 03457 662 255**.

Where can I get support after a bereavement?

Our Bereavement Support Team can help you at this difficult time - get in touch as soon as you can following the death of a loved one and we'll provide you with the support you need and start sorting out the HSBC accounts. Please call us on 0800 085 1992***.

Can any documents for my claim be taken to an HSBC branch?

Yes, you can take any documents into your local HSBC branch to be sent through to us. Alternatively, information can be sent directly to the claims team in Bristol. Your claims advisor will provide you with a pre paid envelope, for sending back our requirements.

Will the policy continue if my Critical Illness or Income Cover claim is paid?

If your Critical Illness or Terminal Illness claim is confirmed as valid and the sum assured is paid, your policy will cease. If you hold a joint life policy, the other life assured (who has not submitted a claim) may be left without cover, so may wish to consider a new policy. It may be possible to apply for another critical illness policy after a claim, although any further cover is subject to underwriting and your illness may affect the terms we can offer you.

If you have an Income Cover policy the policy will continue during and after a claim ensuring that you continue to remain protected.

Are valid claims paid out tax free?

Pay out for Income Cover, Critical illness, Terminal Illness and Life Cover claims are free from UK income and Capital Gains Tax. However, if we pay out benefits after your death, inheritance tax may be due on the benefits paid. You can usually help avoid this by putting your plan in trust although this may be subject to change in future and financial advice is available if you wish to discuss further. This will ensure that the benefits of any claim will be paid to whoever you choose. It also means that the benefit will fall outside of your estate, reducing possible Inheritance Tax charges. If you are interested in placing your policy in trust please contact the Claims Helpdesk on 0345 745 6125* (Text phone 0845 766 0391* or +44 (0)238 029 8174* if you are calling from abroad).

What sort of claims do people make for Income Cover?

Claims are made for both physical and mental conditions. Some examples include:

- Stress or depression
- Musculoskeletal problems relating to bones and muscles
- Accidental injuries

One of the great features of our claims service is a specialist team of medically qualified rehabilitation counsellors. Where appropriate, we will use them to help our customers overcome the problems associated with long term disability and achieve the fullest and quickest recovery possible.

Is there a limit to how many Income Cover claims I can make?

No, as long as you maintain the monthly premiums there is no limit on the amount of times you can claim.

Where do I send correspondence relating to my claim?

Our claims team will provide an addressed enveloped for returning any documents.

For general enquiries relating to claiming please call our Claims Helpdesk on 0345 745 6125*. You will be given your assessor’s name and direct line telephone number once you have registered your claim.

How do I register a death?

You'll find expert guidance on everything from registering a death to dealing with a loved one's estate in our 'dealing with bereavement' article.

Can HSBC accept photocopies of the Will?

We will need to see an original will. However, if you do not wish to send the original in the post, you can take the Will into your local HSBC branch and they will photocopy it and confirm that they have seen the original.


* Claims Helpdesk - Opening hours are Monday to Friday - 8am to 6pm (excluding public holidays). To help us continually improve our service and in the interests of security, we may monitor and/or record your communications with us.

** HSBC Mortgages - Opening hours are Monday to Friday - 8am to 10pm and Saturday 8am to 6pm (excluding public holidays). To help us continually improve our service and in the interests of security, we may monitor and/or record your communications with us.

*** HSBC Bereavement Support Team - Opening hours are Monday to Friday 8.30am to 6pm and Saturdays - 10am to 3pm (excluding Bank Holidays). To help us continually improve our service and in the interests of security, we may monitor and/or record your communications with us.