Switching to HSBC
HSBC Online Banking activation
We're currently making improvements to our Online Banking service.
If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.
If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.
We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.
Switching bank accounts to HSBC has never been easier
The Current Account Switch Service has been designed to be simple, reliable, hassle-free and is supported by our dedicated switching team.
For further information call us on 0345 587 3430. Lines are open Monday to Friday 8.30am - 6.00pm excluding public holidays. Calls may be monitored.
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How the Current Account Switch Service works
Talk to our staff about switching to HSBC on a date that suits you.
You can either do this in one of our branches or call us providing you have a UK based current account.
Your old bank will be notified of your request to switch. You can continue to use your old account right up until your switch date.
We'll take care of moving all your payments going out (for example, your Direct Debit and standing orders) and those coming in (for example, your salary).
If you have money in your old account, we'll transfer it to your new account. Your old account will be closed and we'll contact you to let you know that the process is complete.
Browse our current accounts
Things you need to know
You can choose your switch date
Once your new account is open you can choose any date to be your switch date, as long as it is in at least seven working days’ time i.e. seven working days’ time is the earliest you can switch.
What will happen on my switch date?
- Your payments (such as Direct Debits, standing orders) will have all been transferred to your new account
- Any credit balance from your old account will have been transferred to your new account
- Your old account will be closed.
If your bank* is not a part of the Current Account Switch Service (CASS), you can Switch Manually at no cost by giving us your Old / New Account details so we can contact the other bank*.
If you are switching your UK based current account into HSBC, you can contact us to initiate the request. We will ask you to confirm that your direct debit and standing order details are correct, which will be provided by you or your Old Bank*. If any direct debits and standing orders are initiated by a third party (e.g. your employer), you will need to inform the creditor about your New Account details. We will request the Old Bank* to transfer any credit balance to your current account with HSBC, and on your instruction communicate to close the account. The whole process will take approximately 12 working days (excluding the time taken for a response from your Old Bank* or you).
If you are switching out of HSBC into another UK based financial institution, we will send out a list of your Direct Debits, Standing Orders within 5 working days to your New Bank*. We will transfer out the balance and close the account on the switch date as per communication received from your New Bank*.
If your switching out to an EU based financial institution, we will share a list of active direct debit, standing order and regular credits from your existing account over a period of the last 13 months. Upon your request, we will transfer any positive balance remaining and close the account.
If you are unhappy with any aspect of this service, please visit www.hsbc.co.uk/contact-and-support/feedback-and-complaints.
* building society or service provider
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