You can choose your switch date
Once your new account is open you can choose any date to be your switch date, as long as it is in at least seven working days’ time i.e. seven working days’ time is the earliest you can switch.
What will happen on my switch date?
- Your payments (such as Direct Debits, standing orders) will have all been transferred to your new account
- Any credit balance from your old account will have been transferred to your new account
- Your old account will be closed.
If your bank* is not a part of the Current Account Switch Service (CASS), you can Switch Manually at no cost by giving us your Old / New Account details so we can contact the other bank*.
If you are switching your UK based current account into HSBC, you can contact us to initiate the request. We will ask you to confirm that your direct debit and standing order details are correct, which will be provided by you or your Old Bank*. If any direct debits and standing orders are initiated by a third party (e.g. your employer), you will need to inform the creditor about your New Account details. We will request the Old Bank* to transfer any credit balance to your current account with HSBC, and on your instruction communicate to close the account. The whole process will take approximately 12 working days (excluding the time taken for a response from your Old Bank* or you).
If you are switching out of HSBC into another UK based financial institution, we will send out a list of your Direct Debits, Standing Orders within 5 working days to your New Bank*. We will transfer out the balance and close the account on the switch date as per communication received from your New Bank*.
If your switching out to an EU based financial institution, we will share a list of active direct debit, standing order and regular credits from your existing account over a period of the last 13 months. Upon your request, we will transfer any positive balance remaining and close the account.
If you are unhappy with any aspect of this service, please visit www.hsbc.co.uk/contact-and-support/feedback-and-complaints.
* building society or service provider