HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Query a transaction on your account.

Every day we support thousands of customers with queries about transactions on their debit and credit card accounts. Here you'll find everything you need to know about what you should do if you have a query about a transaction on your account.

I don't recognise a transaction

I recognise a transaction, but wish to dispute it

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