HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more


I want to rent out my home

If you have a residential HSBC mortgage and need to temporarily rent out your property - you can apply for a Consent to let. This is a temporary agreement obtained from us to provide you with permission to rent your property out. It is a condition of your mortgage that you obtain HSBC�s consent prior to renting your property out.

This is usually over a 12 month period and is used for short term/temporary changes in your circumstances without being required to transfer to a Buy to Let mortgage.

If you wish to rent your property out on a permanent basis you'll need to apply for a Buy to Let mortgage.

HSBC won't consider an application for consent to rent out your property until at least 6 months after drawdown of the mortgage except in exceptional circumstances, such as for Armed Forces personnel.

How to apply

  • Log onto Online Banking, and send us a request to rent out your property by sending us a secure e-message. All requests need to include the reason for and time period of the request. Requests cannot be made for a future date, and need to be made no more than 2 weeks before the desired start date. If HSBC agrees to you renting out your property, a letter consenting to the arrangement will be sent by post.
  • Alternatively, call us to speak to one of our Mortgage Advisors 0800 1696333 Textphone 1800 10800 028 1236.
  • If you wish to make your request in writing, please send your letter to:-
    Mortgage Service Centre
    HSBC UK Bank plc
    PO Box 6308
    CV3 9LB

Think carefully before securing other debts against your property.
Your home may be repossessed if you do not keep up repayments on your mortgage.

† Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

Back to top