HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Introducing the new data privacy laws

A couple, man and women, looking at a tablet whilst sitting at a table A couple, man and women, looking at a tablet whilst sitting at a table

Introducing the new data privacy laws

2018 will see one of the biggest changes to UK data privacy laws as the General Data Protection Regulation (GDPR) is introduced across Europe on 25 May.

The General Data Protection Regulation (GDPR) will deal with the huge increase in customer data that is now generated from social media and online activity. Whether that's sharing a tweet or shopping online, the new laws will provide individuals with more transparency and stronger rights regarding personal data.

At HSBC we have always taken data privacy very seriously and we believe the introduction of the GDPR is really positive - giving you more control over how organisations use and manage your data.

What does this mean for you?

GDPR provides you with more transparency regarding your personal data. It strengthens your rights, giving you improved access to your data and the right to review and, in certain circumstances, edit or delete the information that organisations store about you.

Whilst that's good news for consumers, the great news for HSBC customers is that you don't need to do anything. We'll keep looking after your data like we always have and if you do want to know more about the data we hold and how we use it, all you need to do is check out our privacy policy.

To find out more, read our Frequently asked questions.

What does this mean for HSBC?

GDPR won't change the ways we use your personal information.

We'll continue to value the data you share with us, treating it with respect and keeping it secure at all times. We'll continue to contact you appropriately about services that may benefit you, unless you've asked us not to.

So whilst the laws might be changing, our commitment to looking after your data stays the same.

Our new Privacy Notice

We want to make it easier for you to find out how we collect, use and protect your information, so we've updated our Privacy Notices.

If you have, or are applying for a product you can view the short version of the Privacy Notice here, or you can view the the full version if you would like more details.

If you are browsing our website, you can view the Website Privacy Notice here.

More information on GDPR

To find out more about GDPR, follow the links below to read the guidelines and information published by the Information Commissioner's Officer:

FAQs - General Data Privacy Regulation (GDPR)

What is GDPR?

When does the GDPR come into effect?

Who is affected by the GDPR?

Why is the GDPR being introduced?

Why is an updated Privacy Notice being introduced?

How will the new Privacy Notice affect customers?

Where can I view the summarised and full Privacy Notices?

What is personal data?

What about BREXIT?

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