If you can't confirm your online card payments using the app or text message options, we’ve introduced a new card reader option.
A card reader is a small, hand-held device that generates one-time codes to confirm online card payments. To use it, you'll need to insert your debit or credit card into the device. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen.
The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction.
In the meantime, if you're ever asked to confirm an online card payment, and you can't use either the app or text message methods, call us to discuss other options to complete your purchase.
How do I ask for a card reader?
If you can't confirm your online card payments using the app or SMS options, select the ‘Chat’ icon on this page to ask for a card reader.