Meet your lifestyle concierge
Access local knowledge, fine dining and priority access to top restaurants worldwide, with many including VIP treatment.
Experience the world's most extraordinary locations with flights, hotel stays and even tailor-made holiday packages from your concierge.
Offers and experiences
Unrivalled savings on the world’s most sought after brands and access to online masterclasses, book clubs and events.
You can now also enjoy direct access to a distinctive range of lifestyle offers and benefits through HSBC Jade Privileges. Claim exclusive benefits and offers from our partnerships with luxury brands worldwide - from travel to fine dining, wellbeing and more.
Mandarin Oriental Hotel
Experience luxury hotels, great service and locations across the world where you'll be welcomed in style.
Small Luxury Hotels of the World™
Enjoy upgrades, rewards and special rates at some of the world's finest independent hotels in over 80 countries.
Regent Seven Seas Cruises
Enjoy all-inclusive, customisable and luxury cruises to the world’s finest destinations.
Abercrombie & Kent
Enjoy bespoke holidays to well-known and emerging cultural destinations worldwide.
Discover the global platform for modern luxury's network of over 750 boutiques, curated by the world’s best tastemakers.
Berry Bros. & Rudd
Get expert advice on every bottle with Britain's oldest wine and spirits merchant.
Visit the global auction house that speaks of extraordinary art, unparalleled service and expertise.
See our partner terms and important documents
Using your concierge
Activate or log on to your HSBC Jade Concierge account using your HSBC Jade client number from the back of your Jade debit card.
For help activating your account or to speak to your Concierge directly, please call:
Lines are open 24 hours a day.
If you've already activated your Jade concierge account, you can email us at