Meet your lifestyle concierge
Access local knowledge, fine dining and priority access to top restaurants worldwide, with many including VIP treatment.
Experience the world's most extraordinary locations with flights, hotel stays and even tailor-made holiday packages from your concierge.
Offers and experiences
Unrivalled savings on the world’s most sought after brands and access to online masterclasses, book clubs and events.
Regent Seven Seas Cruises
Enjoy all-inclusive, customisable and luxury cruises to the world’s finest destinations.
Abercrombie & Kent
Enjoy bespoke holidays to well-known and emerging cultural destinations worldwide.
Discover the global platform for modern luxury's network of over 750 boutiques, curated by the world’s best tastemakers.
Berry Bros. & Rudd
Get expert advice on every bottle with Britain's oldest wine and spirits merchant.
See our partner terms and important documents
Using your concierge
Activate or log on to your HSBC Jade Concierge account using your HSBC Jade client number from the back of your Jade debit card.
For help activating your account or to speak to your Concierge directly, please call:
Lines are open 24 hours a day.
If you've already activated your Jade concierge account, you can email us at