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Your lifestyle experiences

Enrich your life with luxury lifestyle services you can choose

Meet your lifestyle concierge

HSBC Jade clients deserve the best life has to offer. That's why you'll have 24/7 access to the Jade Concierge service, provided by the lifestyle management specialists, Ten Group.

Through your Concierge account, your Lifestyle Manager will be on hand to understand your tastes and give you and your family the very best experiences.

  • Dining

    Access local knowledge, fine dining and priority access to top restaurants worldwide, with many including VIP treatment.

  • Travel

    Experience the world's most extraordinary locations with flights, hotel stays and even tailor-made holiday packages from your concierge.

  • Offers and experiences

    Unrivalled savings on the world’s most sought after brands and access to online masterclasses, book clubs and events.

Open up a world of bespoke experiences

Explore our global partners and the benefits they offer – from exclusive hotel stays at special rates to fine dining and early access to designer collections.

Regent Seven Seas Cruises

Enjoy all-inclusive, customisable and luxury cruises to the world’s finest destinations.

Abercrombie & Kent 

Enjoy bespoke holidays to well-known and emerging cultural destinations worldwide.


Discover the global platform for modern luxury's network of over 750 boutiques, curated by the world’s best tastemakers.

Berry Bros. & Rudd

Get expert advice on every bottle with Britain's oldest wine and spirits merchant.

Using your concierge

Get in touch with your Concierge service online, over the phone or via email. You'll have 24/7 access to the best the world has to offer.


Activate or log on to your HSBC Jade Concierge account using your HSBC Jade client number from the back of your Jade debit card.

By phone

For help activating your account or to speak to your Concierge directly, please call:

02070 505 595

Lines are open 24 hours a day.

By email

If you've already activated your Jade concierge account, you can email us at

Ready to open an HSBC Jade account?

To apply for Jade, you need to meet certain financial and other eligibility criteria. Check your eligibility and find out how to apply.

Already a Jade client?

For wealth advice, please contact your Wealth Manager directly. 

For anything else, you can call the Jade team on 03457 70 70 70 from 08:00 to 20:00.

If you haven't already, unlock your exclusive lifestyle benefits with HSBC Jade Concierge services.

It's easy to answer your query online. Visit our Help page to find out how.