How to appoint an authorised user

Adding an authorised user is a secure way to share digital access to your accounts. You can appoint someone you trust – such as a family member or assistant to access your accounts.

They don't need to bank with HSBC and you can decide whether they only view your accounts or can make payments.

Enjoy greater flexibility, while always remaining in control.

• Manage your account and authorised users
• How to add an authorised user
• How to view, edit or delete an authorised user
• How to review an authorised user's activity
• How to accept consent as an authorised user
• How to access accounts as an authorised user
• Any other questions?

To manage your account and your authorised users, log on to online banking and go to the top menu to find ‘Authorised users’.

To give access to a trusted person, follow these steps:

1. Log on to online banking and select ‘Authorised user’ in the top menu.
2. Select ‘Add an authorised user’.
3. Fill in the user’s details, select the accounts you'd like them to access, set payment limits if needed and select ‘Continue’.
4. Review the details and follow instructions on your HSBC Mobile Banking App to authenticate.
5. You'll see a confirmation that the invitation has been sent.

If the person you'd like to give access to doesn't already bank with HSBC:

6. We’ll send them a form to collect additional details - such as their address

7. We’ll then complete standard identification checks

8. They’ll receive an SMS with instructions on how to register for digital banking

9. After registering, they can log on, go to ‘Authorised Users’ in the top menu and select ‘Accept consent’

To see who has access to your accounts at any time, follow these steps:

1. Log on to online banking and select ‘Authorised user’ in the top menu.
2. Select ‘Manage authorised user’.
3. View the list of authorised users and choose to view, edit or delete.
4. Select a user’s name to see the full details: user information, access levels, payment limits and accessible accounts.

To monitor user actions:

1. Go to the ‘Authorised user’ tab and select ‘View activity log’.
2. Browse activities by user or date. Use filters for more detailed tracking.

To accept an invitation:

1. Log on to online banking and select ‘Authorised user’ in the top menu
2. Select ‘Authorised users’ and then ‘Accept consent’
3. Review the invitation and select ‘Yes, Continue’
4. Enter the reference number from your invitation email
5. Review your access, then follow the instructions on your HSBC Mobile Banking App to authenticate and confirm acceptance

To access your assigned accounts:

1. Log on to online banking and select ‘Switch Profile’ in the top right-hand corner
2. Select the client you'd like to access and confirm
3. You’ll then see the accounts you’re authorised to access

Speak with your Relationship Manager for any further help with authorised users.

If you've received an email from us to inviting you to become an authorised user, please complete this form.

We'll do our internal checks and ask you to verify your identity. This form can't be used unless you have received an email from us.