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Our textphone service

If you have a speech or hearing impairment, please use our textphone service. To contact a member of our team directly via textphone, simply call any of the numbers below.

General banking enquiries*

03457 125 563

From outside the UK, call us on

+44 207 088 2077

Lines open 8am to 10pm every day (available 24 hours a day for HSBC Premier and HSBC Advance customers)

*If you are unsure which number to use please call this line for further assistance.


03456 010 750

Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Opening hours within the mortgage departments may vary.

Life, Pension and Investments

03457 660 391

Lines open 8am to 6pm Monday to Friday (excluding public holidays).

Lost and Stolen, Internet/Telephone banking and card security and fraud

0800 028 3516

From outside the UK, please call us on

+44 1792 494 394

Lines open 24 hours.

Product / Sales Enquiries

0800 028 0126

Lines open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).

Text Relay 

If you wish to connect via the Text Relay service, simply dial any of our standard telephone numbers.

It’s easy to answer your query online. Visit our Help page to find out how.