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Home Insurance Claims

Find out how to make a Home Insurance claim

If the worst happens, we’ll do everything we can to help and to make the claims process easy for you. Before you make a claim - either by phone or online - please make sure you have:

  • Your insurance policy number

  • Receipts, quotes or invoices
  • An estimate of the size of the affected area
  • Photos of damaged or lost property (if you have any)

 

HSBC Home Insurance is provided by Aviva Insurance Limited.

Make a claim online

It only takes 10 minutes to make a claim online. If you file your claim between 08:00 and 18:00 Monday to Friday, our insurer - Aviva - will come back to you within 2 hours to progress it.

Make sure you’ve got all your claim details to hand before you begin as you can’t save the form once you’ve started.

Make a claim over the phone

If there's been an emergency or if you’d like to make a claim over the phone, call our insurer - Aviva - so they can help you as soon as possible. Lines are open 24/7.

0345 300 5899*

Examples of emergency situations:

  • Your home is unsecure due to damaged locks, doors or windows
  • There's standing water in your home as a result of flooding
  • There's ongoing dripping or leaking water
  • Your home is uninhabitable
  • There's any risk of injury to you or anyone else from hazards like falling masonry or electrocution

*In the interests of security for all parties, telephone calls may be monitored and/or recorded. 

Make a legal claim

0800 051 1715

Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded. 

Access Home Emergency Services

0345 300 0959

Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded. 

 

More information about HSBC Home Insurance

Couple browsing on tablet in the kitchen
 

Learn more about what's covered in your policy.

Couple filing paperwork at home
 

Access PDF versions of important insurance documents.

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Find all contact numbers and access helpful articles and tips.

It’s easy to get in touch online. Talk to us directly through our chat channels.