Freeze or unfreeze your card
If you can’t find your card but not sure if it’s been lost or stolen, you can place a temporary freeze on it. And unfreeze it if it turns up. (If you still can't find it, report it to us.) You can freeze your cards 24 hours a day using the app or with online banking.
Using the app
- Log on to the HSBC UK Mobile Banking app
- Tap on 'Cards' at the top of the screen
- Swipe and select the debit or credit card you want to freeze
- Tap 'Freeze card' - this will stay in place until you unfreeze it
To unfreeze your card, follow the same steps but tap 'Unfreeze card' at the end.
Using online banking
- Log on to online banking
- Select the account the card belongs to and then select 'Manage'
- Choose 'Block or unblock card' from the menu
- Find the card you wish to block or unblock and select 'Block this card' or 'Unblock this card'
- Confirm your card choice - all card transactions are blocked until you choose to remove it
Frequently asked questions
Useful links
Lost, stolen or damaged cards
What to do if you've lost your card or it's not working.
PIN services
Forgotten your PIN, entered it incorrectly or need to change it?
Fraud and security
Report a suspected fraud or learn how to protect yourself online.