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Dealing with bereavement

Further support

Links to other useful organisations for information and guidance to bereavement.

Our Bereavement Support team can direct you to additional sources of support to help you cope with the death of a loved one.

Financial support you may be eligible for

You may be entitled to receive extra help and benefits – particularly if it is your partner who has died. The rules can be complicated but your local Jobcentre Plus office or Citizens Advice Bureau will give you all the information you need.

For information and advice

Guidance specifically on dealing with probate and inheritance tax, you can also download documents on this website.

These links will allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use
of them.

  • The Probate Service
    Guidance specifically on dealing with probate and inheritance tax, you can also download documents on this website.
  • HM Revenue & Customs (HMRC)
    Gives practical advice relating to managing an estate with implications such as tax, trusts and benefits.
  • Directgov
    Wide-ranging advice on everything from registering the death and arranging the funeral to dealing with the estate.
  • Citizens Advice Bureau
    Free legal information and advice on a wide range of topics including what to do if a will has not been made.
  • The Bereavement Register
    This service can help reduce the amount of direct mail being sent to the address of a person who's died.
  • National Association of Funeral Directors
    Association of independent funeral directors offering guidance on the process of arranging a funeral.
  • Department for Work and Pensions
    Information and advice on a wide range of topics including benefits and grants available. The DWP has a number of booklets that you may find useful: What to do after a death in England and Wales and What to do after a death in Scotland. You can find copies at all local register offices, your local Citizens Advice Bureau or local Jobcentre Plus office.
  • Age UK
    Information and advice about dealing with bereavement when someone dies and how to cope with grief.

For emotional support

  • Cruse Bereavement Care
    Gives you the opportunity to understand and cope with grief and provide support to other bereaved people.
  • Samaritans
    A completely confidential service available via email and telephone for anyone in any type of emotional distress.
  • Child Bereavement Charity 
    Provides information, training and specialised support to those affected when a baby or child dies.
  • War Widows Association of Great Britain
    A volunteer group aiming to improve the conditions of war widows and their dependants in Great Britain.

Letting us know

Call us

0800 085 1992

or +44 (0)114 252 0249 if you're calling from outside the UK

Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

General enquiries

Notify us online

You can inform us of a bereavement online.

Visit us in branch

Write to us

You can send documents to:

District Service Centre 
HSBC UK Bank plc
Harry Weston Road
Binley
Coventry
CV3 2TQ

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