Home Insurance Help

Useful numbers

Please call on the numbers below if you need help with the following:

Home Insurance and your mortgage

Lines are open 08:00 to 20:00 Monday to Friday, 08:00 to 16:00 on Saturdays and 10:00 to 16:00 on Sundays. On public holidays, opening hours may vary.

Quotations by phone

0800 744 844

Lines are open 08:00 to 20:00 Monday to Friday, 08:00 to 16:00 on Saturdays and 10:00 to 16:00 on Sundays. On public holidays opening hours may vary.

Renewing or amending your policy

If you would like to talk about your policy, renew it or make any amendments, please call us on:

0345 300 5898

To learn more about how we calculate your renewal quote, see your home insurance price explained.

Lines are open 08:00 to 20:00 Monday to Friday, 08:00 to 16:00 on Saturdays and 10:00 to 16:00 on Sundays. On public holidays, opening hours may vary.

Cancelling your policy

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is later.

If you would like to cancel your Home Insurance policy, please call us on:

0345 300 5898

Lines are open 08:00 to 20:00 Monday to Friday, 08:00 to 16:00 on Saturdays and 10:00 to 16:00 on Sundays. On public holidays, opening hours may vary.

*HSBC Home Insurance is provided by AVIVA Insurance Limited.

To help us continually improve our service, and in the interests of security for all parties, telephone calls may be monitored and/or recorded.

Read our Home Insurance articles and tips

Learn more about key aspects of your home insurance and get top tips to help protect the things you care about.

New to HSBC Home Insurance?

Learn more about HSBC Home Insurance

Coronavirus Frequently Asked Questions

If members of your household are now working from home solely in a clerical capacity, you don't need to tell us. Your current cover will remain the same. Please check to see if your policy cover still meets your needs.

However, if they are now working from home in a non-clerical capacity (eg You have stock or goods at home), please get in touch with us.

Most employers will have insured business equipment such as computers, laptops, monitors and printers. But if it's not covered in your home or if employees are legally liable for damage or theft, we'll support our home contents customers by taking a more flexible approach. Please check to see if your policy cover still meets your needs.

If you're legally liable for an employer's business equipment and you're working from home in a clerical capacity, we'll pay up to the policy limit for office equipment if employees are legally liable for any damage or theft, or if the employer doesn't have any cover in place. If you're working from home in your garage or outbuilding, you should check to see if your policy cover is sufficient - there may be limits on the cover provided, such as for theft from outbuildings.

We don’t charge for making changes to your policy. So if you wanted, for example, to remove personal belongings cover or add home emergency cover during the lockdown period, your premium may change but there would be no additional charges.

In the unfortunate event of your home becoming uninhabitable due to any cause that your policy covers whilst you’re in self-isolation, Aviva would manage the situation based on your individual circumstances in accordance with their normal claims process. This may involve providing solutions to make your home habitable or providing suitable alternative accommodation.