Home Insurance Help

If you're struggling to make your home insurance payments because of coronavirus, we may be able to help you stay protected. Please visit our financial support page to find out if you can apply to defer your monthly payments.

Useful numbers

Please call on the numbers below if you need help with the following:

Home Insurance and your mortgage

0800 0963 378

Lines are open 8am to 9pm Monday to Friday and 8am to 6pm on Saturdays and 10am to 4pm on Sundays. On public holidays, opening hours may vary.

High-value quotations

For a quotation, if you have contents over £80,000 or buildings rebuild cost of over £500,000*, please call:

0800 0681 577

Lines are open 9am to 5pm Monday to Friday. On public holidays, opening hours may vary.

Quotations by phone

0800 744 844

Lines are open 8am to 9pm Monday to Friday and 8am to 6pm on Saturdays and 10am to 4pm on Sundays. On public holidays opening hours may vary.

Renewing or amending your policy

If you would like to talk about your policy, renew it or make any amendments, please call us on:

0345 300 5898

Cancelling your policy

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is later.

If you would like to cancel your Home Insurance policy, please call us on:

0345 300 5898

Lines are open 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays and 10am to 4pm on Sundays. On public holidays, opening hours may vary.

*HSBC Home Insurance is provided by AVIVA Insurance Limited.

To help us continually improve our service, and in the interests of security for all parties, telephone calls may be monitored and/or recorded.

Read our Home Insurance articles and tips

Learn more about key aspects of your home insurance and get top tips to help protect the things you care about.

New to HSBC Home Insurance?

Learn more about HSBC Home Insurance

Coronavirus Frequently Asked Questions

There’s no need to let us know if you're now working from home, spending more time at home or have a loved one living with you. We appreciate that living circumstances will have changed for many people during this lockdown period as we all try to stay safe at home.

Office equipment is not ordinarily covered by your HSBC Home Insurance policy. However, as more customers are now working from home, Aviva are temporarily treating home office equipment as ‘contents’ so that it’s covered under your home policy for any valid claim. All other policy conditions and terms will remain unchanged.

We don’t charge for making changes to your policy. So if you wanted, for example, to remove personal belongings cover or add home emergency cover during the lockdown period, your premium may change but there would be no additional charges.

Provided you’ve selected accidental damage as an add on to your buildings or contents cover, you will be covered for accidental damage - whether your children are at home or at school. If you don’t have this cover in place already you can add it at any time. There’s no admin fee to change your policy but your premium may increase. Please refer to your policy schedule to find out what cover you have on your policy.

In the unfortunate event of your home becoming uninhabitable due to any cause that your policy covers whilst you’re in self-isolation, Aviva would manage the situation based on your individual circumstances in accordance with their normal claims process. This may involve providing solutions to make your home habitable or providing suitable alternative accommodation.