Register - HSBC UK

Register for mobile and online banking

The quickest and easiest way to register for digital banking[@register-digital-banking] is by downloading our app[@mobile-operating-systems]. Just select 'Register now' when asked if you're already registered for HSBC UK Digital Banking.

Register using Photo ID and selfie verification

Watch our short video to find out how you can use Photo ID and selfie to register for mobile and online banking.

Learn more about Photo ID and selfie verification

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Register on the app

Download HSBC UK Mobile Banking app

Download the app and register in minutes. Manage your accounts on the go, with access to your cards and payments at your fingertips.

Use Photo ID and selfie or your Telephone Security Number to register.

Scan the QR code to apply

Download app

More ways to register

Register using your Telephone Security Number

Watch our short video to find out how you can use a Telephone Security Number to register for mobile and online banking.

Download Transcript This link will open in a new window

Register online

Register on a desktop device

If you prefer, you can register online on your computer or laptop device.

Need to reset your details?

If you're locked out of mobile or online banking, or you've forgotten your log on details, we can help.

Our digital banking help tool will get you back online quickly and easily.

Digital banking help tool

More information

During registration you'll be asked to set up a Mobile Banking PIN or physical Secure Key.

These will generate authorisation and log on codes with the use of a PIN (or fingerprint/face ID if eligible) and will ensure only you can access your accounts.

You can choose to use a Mobile Banking PIN on your mobile by downloading the HSBC UK Mobile Banking App. By choosing a Mobile Banking PIN, this will give you full access to Online Banking as soon as you complete registration and log on.

Once you've set up your new PIN to access the app, you'll be able to set up the app on 2 other devices. This will mean full access to the app and all its features across up to 3 devices. You can review these devices at any time, adding or removing as you like.

If you don't have a compatible device or don't want a Mobile Banking PIN, you can order a physical Secure Key for delivery when you register for Online Banking or collect one when you register in a branch. If you choose a Physical Secure Key you will not be able to access the Mobile Banking App.

More information about logging on and security codes

What is my Telephone Security Number?

Your Telephone Security Number is a 6 to 10 number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.

What if I don't have a Telephone Security Number?

If you do not currently hold a Telephone Security Number and would like to set one up please contact us on 03457 404404.

What if I have forgotten my Telephone Security Number?

If you have already set up a Telephone Security Number but have forgotten it and need to have it reset please call us on 03456 002290.

Alternatively, you can visit one of our branches where a member of staff will assist you.

With our secure digital banking service you can:

see a detailed view of your balance and transactions
send money and pay bills
view or download your statements
report your card lost or stolen, or replace a damaged card
speak to our Live Chat team
access your secure messages
switch to online statements
add/remove a temporary card block
update your personal details
set up/manage/cancel standing orders and direct debits
apply for new products

Online banking

Online banking is quick, convenient and secure. Log on to access your accounts whenever you want, wherever you are.

Mobile banking

Banking from the palm of your hand.

Secure Key

Stay safe online with the physical or digital HSBC Secure Key.

Setting up a Mobile Banking PIN or physical Secure Key

Telephone Security Number queries

Online Banking Features