Security Centre

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Explore the full range of methods you can use to make everyday payments.

When it comes to making payments, we’ve got many methods to help you get the job done quickly. From sorting out bills, to paying friends or family, you’ll find it all explained here.

With our handy online service, you can pay bills and make payments to friends and family in the UK and overseas securely in a matter of minutes.

Check out the demo for how to make a payment:

View the Internet Banking demo. This link will open in a new browser window.

Pop into any HSBC branch, and you’ll find express banking kiosks, where you can make payments with ease.

For example, you can transfer money to friends and family (providing you have already made a payment to them before and their details are in the system), at the touch of a button. You can even use the kiosk to pay bills directly from your chosen bank account, and receive an acknowledgement receipt straight away.

More about express banking

Making payments by the phone is also easy and fast. Use our 24-hour telephone banking service to make payments to friends and family, transfer money between accounts and pay bills. What’s more, you can do all this and more when you speak with a member of our friendly team, from 8am to 10pm every day. Please note, the phone service is subject to planned maintenance periods.

More about telephone banking

With the HSBC Mobile Banking app, you can make payments to existing beneficiaries, use Paym to make payments to family and friends using just a mobile number and transfer funds between your HSBC personal accounts.

Find out more about the HSBC Mobile Banking app

Need to speak to us?

Give our friendly team a call on:

03457 404 404

Lines are open from 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

Find a branch
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