Biometrics

Android
Apple

Biometrics is a new technology which uses human features to make logging on more secure. Instead of needing to remember a password, you can use fingerprint or face recognition.

Use your biometrics to log on to the mobile banking app

Your biometrics is an excellent security device; you've always got it with you and no two are exactly the same. With the right kind of mobile device, you can use your fingerprint or face recognition to log on faster to the HSBC UK Mobile Banking app or generate a security code with your Mobile Banking PIN.

Android

To use Android Fingerprint you'll need

The latest version of the HSBC UK Mobile Banking app. Find out more about the operating systems our app works on
To have chosen a Mobile Banking PIN
To have a compatible phone and operating system

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How to set up Android Fingerprint in our app

Log on to the HSBC UK Mobile Banking app
Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner
Select 'Security and generate security code' on the 'Profile and settings' screen
Select 'Security and generate security code' again
On the 'Manage Security' screen, turn on the 'Set up Biometrics' toggle

Apple

To use Touch ID and Face ID, you'll need the latest version of the HSBC UK Mobile Banking app. Find out more about the operating systems our app works on.

Get the app This link will open in a new window

How to set up Touch ID in our app

Log on to the HSBC UK Mobile Banking app
Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner
Select 'Security and generate security code' on the 'Profile and settings' screen
Select 'Security and generate security code' again
On the 'Manage Security' screen, turn on the 'Set up Touch ID' toggle

How to set up Face ID in our app

In your device settings, register your fingerprint in the 'Face ID & Passcode' section
Log on to the HSBC UK Mobile Banking app
Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner
Select 'Security and generate security code' on the 'Profile and settings' screen
Select 'Security and generate security code' again
On the 'Manage Security' screen, turn on the 'Set up Face ID' toggle

Important security information

When you enable biometrics, any fingerprint or face stored on your device, now or in the future, can be used to log on to the HSBC UK Mobile Banking app. You should only enable biometrics if you're the only person who has fingerprints or faces registered on your device.

More information about keeping your device and security details safe and secure are available in the security section of the Terms & Conditions for the HSBC UK Mobile Banking app. You can find these in the app menu.

Frequently asked questions

Biometrics are an easy alternative to entering your Mobile Banking PIN on your mobile device. Just use your unique biometric credentials, such as fingerprint or face recognition.

You can switch on biometrics (on Android devices) or Touch ID and Face ID (on iOS devices) when you complete the registration for your Digital Security Key.

You can also do it later with your Mobile Banking PIN:

Log on to the HSBC UK Mobile Banking app
Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner
Select 'Security and generate security code' on the 'Profile and settings' screen
Select 'Security and generate security code' again
On the 'Manage Security' screen, turn on the 'Set up biometrics' toggle

Biometrics are only available on supported devices.

Yes. You can still log on to the HSBC UK Mobile Banking app using your Mobile Banking PIN.

When you enable biometrics, any fingerprint or face stored on your device - now or in the future - can be used to log on to the mobile banking app. You should only enable biometrics if you are the only person who has fingerprints or faces registered on your device.

There are 2 ways to turn off biometrics.

Option 1

Log on to the HSBC UK Mobile Banking app
Tap the 'Menu' icon in the top right corner
Tap the 'Profile' icon in the top right corner
Select 'Security and generate security code' on the 'Profile and settings' screen
Select 'Security and generate security code' again
On the 'Manage Security' screen, turn off the 'Set up biometrics' toggle

Option 2

Go to your device's settings and delete your registered biometrics.

If you change the biometrics stored on your device, or reset your Mobile Banking PIN, you'll need to set up your biometrics again when you next log on to the mobile banking app.