HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Log on to the HSBC UK Mobile Banking app using your fingerprint

Your fingerprint is an excellent security device. No two are exactly the same and you've always got it with you.

And if you've got an iPhone* with Touch ID fingerprint sensor enabled, you can log on to the HSBC UK Mobile Banking app faster using your fingerprint - it's a simple and secure alternative to your Digital Secure Key.

To use Touch ID you'll need:

How to enable Touch ID in 4 simple steps

  1. 1. Fingerprint In your iPhone Settings, make sure you've registered your fingerprints
  2. 2. Log on Now open the HSBC UK Mobile Banking app and enter your Digital Secure Key password
  3. 3. Enable Once in the HSBC UK Mobile Banking app, enable Touch ID from the Settings menu
  4. 4. Verify Scan your fingerprint for verification

Important security information

When you enable Touch ID log on, any fingerprint stored on your device, now or in the future, can be used to log on to the HSBC UK Mobile Banking app. You should only enable Touch ID if you're the only person who has registered fingerprints on your device.

More information about keeping your device and security details safe and secure are available in the Security section of the HSBC UK Mobile Banking app Terms and Conditions. You can find these in the app menu.

*iPhone is a trademark of Apple Inc.

Frequently Asked Questions

What is Touch ID?

Which platform is this available on?

Can I use Touch ID to log on to the HSBC UK Mobile Banking app?

Can I set up Touch ID when I register for HSBC UK Mobile Banking app?

How do I switch to Touch ID when I am using my Digital Secure Key password to log on the HSBC UK Mobile Banking app?

If my fingerprint is not recognized, can I still log on to my account?

Can I use Touch ID to log on if I have other people's fingerprints stored on my device?

How can I disable Touch ID?

What if my Touch ID - enabled phone is lost or stolen?

Will my fingerprint be stored in the app or elsewhere within HSBC?

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