Premier airport services

Yes, both main and additional cardholders must register separately with Priority Pass to receive the individual benefit and Digital Membership Cards.

If you haven’t already activated your membership, or pre-booked a lounge, simply present your HSBC Premier Credit Card or Premier World Elite Mastercard at the lounge and mention Priority Pass.

If you're using your card to enter a lounge, the attendant will need to validate it by taking a small pre-authorisation payment, which will be refunded. The card will also be used as your payment method for any charges that are not part of this benefit. Access to the lounge will be subject to availability. 

You’ll find your Digital Membership Card when you log on to your Priority Pass account.

Yes, you can bring your friends, family or business partners. Check your Priority Pass account before you arrive to verify whether the lounge you are visiting has a guest limit.

Any guest fees will be charged to the payment card linked to your account.

Many lounges admit children, charged at the same rate as an adult. Some allow free entry for children under a certain age. Check the info section of the lounge you are visiting on the Priority Pass app or website to find out. Access to the lounges is subject to availability and not guaranteed.

Yes. Once you activate your account, you can use a lounge immediately.

You'll need to update your Priority Pass account with your new credit card details to continue using the benefit. You can do this by logging into your Priority Pass account.

As part of the process, there will be a small pre-authorisation payment, which will be refunded. The card will also be used as your payment method for any lounge charges that are not part of this benefit.

No, you’ll need to present your Digital Membership Card or active eligible credit card when entering a lounge. If you’re using your credit card, the lounge attendant will need to validate it by taking a small pre-authorisation payment, which will be refunded. The card will also be used as your payment method for any charges that are not part of this benefit.

If you do not have your Digital Membership Card or eligible credit card, you won’t be able to access the lounge.

If you’ve been denied access to the lounge because your card has not been recognised by the lounge device, please contact Priority Pass.

You can usually receive a full refund if you cancel at least 48 hours before the arrival time shown in your booking confirmation email. You can cancel by logging into your Priority Pass account. You’ll receive a refund within 10 days.

For more information on the Priority Pass cancellation policy, please check the Help section on the Priority pass website.

You can access airport lounges with a confirmed booking via your Priority Pass account. If this is declined at the lounge, please double check the booking details in your account.

If your booking is correct, contact Priority Pass on +44 20 8680 1338 Monday to Sunday (24 hours).

If you're trying to access the lounge without pre-booking, access is subject to availability and not guaranteed.

If you have been denied access to the lounge due to an issue when validating or taking payment from your eligible card, we recommend you update your card details in your Priority Pass account. As part of the process, a small pre-authorisation transaction will be taken.

If your payment is declined, check for international transaction settings, card-not-present (CNP) transaction limits, and sufficient funds within your banking app. Additionally, if you have any outstanding payments associated with your membership, you will be denied access. Find out more in the Help section of the Priority Pass website.

Yes, both cardholders must register their cards separately with Dragonpass to receive the individual benefits. Register before you travel.

There is no digital membership card. Once your booking is confirmed, you'll be given a QR code to access the airport’s security fast track.

Yes, you can add up to 6 guests (subject to individual airport availability) to your booking. You’ll see the cost per person per visit before you make the booking.

Children under certain ages do go free, but each airport may have different age restrictions. Check the Dragonpass app or website before booking.

Some airports allow same-day bookings. Check your Dragonpass account to see if your chosen airport supports this.

You'll need to update your Dragonpass account with your new credit card details to continue using this benefit. As part of the process, a small pre-authorisation transaction will be taken to confirm this. The card will also be used as your payment method for any charges that are not part of this benefit.

No, you will need to book airport security fast track on Dragonpass prior to entry. Airports may have on-the-day bookings, which will show on your Dragonpass account.

Cancellation rules depend on the airport. See Dragonpass Terms and Conditions.

You can access airport security fast track with a confirmed booking via your Dragonpass account or confirmation email. If your booking is declined at airport security fast track services, please double check the booking details in your account. If your booking is correct, contact Dragonpass +44 7700 168 666 to assist. They are available Monday to Friday (9am to 5pm GMT).