HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

How would you like to apply?

Simply choose the way that suits you best – but first, take a look below at the eligibility requirements and
things you should know about your Basic Bank Account application.

Apply online

It only takes a few minutes to apply for online for a sole Basic Bank Account. For Joint applications you will have to apply in branchbranch or by postpost.

By clicking 'Apply now' you will be confirming you meet the eligibility criteria as set out on this page.

Apply in branch

You can book an appointment to apply in branch by calling 0800 169 5422 (textphone contact numbers). From outside the UK +44 1226 261 010. You'll need to bring identification and proof of your address with you.

Find a branch

Apply by post

Request a Pack

We can send you an application pack in the post for you to complete and drop in at your local branch.

If you're not able to do this please 'Apply online'.

This option is not available for EU residents living outside the UK.

Apply by phone

Our friendly customer care team are here to help

Call us on

0800 169 5422

0800 169 5422

Lines are open from 8am to 8pm every day (except for Christmas Day, Boxing Day and New Years Day)

Textphone contact numbers

Eligibility requirements

Things you should know

Before applying, please take the time to read the following. You may also want to save some of these documents for future reference.

To read our PDF files you'll need to have Acrobat Reader 8.0™ or above. We think most of you will have this but if you don't, it's free and can be downloaded from Adobe UK . If you are accessing this website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe .

Back to top

FSCS Protecting your money. This link will open in a new browser window.
Back to top