HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Samsung Pay is a secure and simple way to make mobile payments with select Samsung Galaxy phones*1.

  • Use your eligible HSBC credit or debit card with Samsung Pay to make payments in-store, wherever you see the contactless payment symbol.
  • You'll need to download Samsung Pay from the Samsung Galaxy Apps Store on a compatible device and add your HSBC credit or debit card. You're then ready to transact on the go!
  • Samsung Pay is available on Samsung Galaxy S8 and S8+, Gear S3, S7 and S7 edge, S6, S6 edge and S6 edge+*2, A3 and A5 2017.

How to add your HSBC card to Samsung Pay

  1. 1. Download Download Samsung Pay from the Galaxy Apps Store
  2. 2. Set up Scan your fingerprint or iris and enter a PIN, so you can authenticate future purchases
  3. 3. Add Scan your HSBC credit or debit card information, or enter the details manually
  4. 4. Verify Verify your card with a six digit one-time passcode

Once you have verified your card with a six digit one-time passcode you will receive by SMS or email, you're ready to make contactless payments on the go!

Set up Samsung Pay now

Using Samsung Pay

In-store

Simply swipe up on the screen and hold the device near the contactless reader with your finger on the fingerprint scanner to make a payment.

You can also use the iris scanner (on Samsung Galaxy S8 and S8+ devices) or Samsung Pay PIN to authenticate the payment.

In App

To pay within participating apps, select the "Samsung Pay" button in the merchant app screen at checkout and use either fingerprint, iris scanner (on Samsung Galaxy S8 and S8+ devices) or Samsung Pay PIN.

Pay on Transport for London (TfL)

Samsung Pay allows you to set a card up as a 'transport card' to use on TfL services. This option means you don't even need to wake your phone or verify with a fingerprint or PIN - simply touch the middle section of your phone (where the antenna is located) against the card reader.

You can use this service for pay as you go on London buses, Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.

Frequently Asked Questions

What is Samsung Pay?

Which devices are compatible with Samsung Pay?

How is my default payment card in Samsung Pay determined?

What is a transport card?

How is Samsung Pay secured?

I have been prompted for a one-time passcode when adding a card to Samsung Pay. What is this and why is it required?

Where can I use Samsung Pay?

Is Samsung Pay free to use?

How many cards can I add into Samsung Pay?

Do I need to have an active internet connection for Samsung Pay to work?

How do I make in-store purchases with Samsung Pay?

How do I return a purchase if I used Samsung Pay to make the payment?

What should I do if I lose my device?

What should I do if I lose my card?

What happens when I replace or update my device?

What should I do if I still have questions or need assistance with Samsung Pay?

*1 Samsung Pay is only compatible with select Samsung devices. A £30 limit may apply to transactions in some stores; please ask the retailer for further details.

*2 Available on Samsung Galaxy S6, S6 edge and S6 edge+ devices, which have the Android Nougat 7.0 software update

Most HSBC credit and debit cards are eligible for Samsung Pay, subject to status.

Samsung and Samsung Pay are trade marks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with the law.

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