HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Need flexibility when managing your holiday money?

At HSBC we want to help make things easy and convenient for you when travelling abroad. Take your HSBC cards with you and use your card in the same way you do at home, and with the same security you'd expect from your bank too...

  • Purchases Whether you're shopping or at a restaurant, enjoy the convenience of using your HSBC cards anywhere that displays the logo on your card.
  • ATM cash withdrawals Whether you're away on business or on holiday, you can use your HSBC cards at cash machines abroad whenever you need extra local currency.
  • Safe and secure Take with you the security of using a card from your bank who you know and trust. And your cards will be protected in the same way as they would be in the UK.
  • Track your spending When using your HSBC cards abroad you can easily keep track of your spending in just the same way you do at home. Just log into online or mobile banking.

Tell us you're travelling

At HSBC we automatically monitor accounts for unusual transactions. By letting us know you're travelling abroad we can update our records and it will reduce the chance of us declining a transaction whilst you're overseas. To notify us of your travel plans either:

- Log on to Online Banking and select 'Notify us of travel' under the 'My banking' section of the top menu and create a travel plan

- or call Customer Services on 03457 404 404

Useful information

Choosing which cards to take with you?

Debit card fees abroad

Credit card fees abroad

How do I tell you I'm travelling abroad

Back to top