HSBC Safeguard

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

HSBC Safeguard

Here to protect you today, tomorrow
and for the future.

What do I need to know?

HSBC Safeguard is a series of initiatives that safeguard your hard-earned money and savings from financial crime and fraud. To do this we need to ensure the information we have about you is correct.

Over the next few months we will:

  • Review all our customer accounts to check we have all the details we need.
  • Be in touch if we need you to confirm, update or provide new information.

If you have recently received an email or text message from HSBC Safeguard asking you to confirm your details, please select the button below to get started.

Please note, if you are registered for Online Banking, please log on to Online Banking to confirm your details, rather than using the button below.

Select here to proceed

How does HSBC Safeguard help me?

In a world that's more connected than ever, there's an even greater need for security. Our global systems are best able to provide you with world-class protection against financial crime when we have your most up-to-date information.

What shall I do next?

For every type of HSBC Account, you can find what you need-to-know below.
Simply choose your type of account to find out how HSBC Safeguard will affect you.

How will I know if I need to update my account?

UK customers

read more about Safeguard for UK customers

As an overseas customer, what shall I do next?

UK Customer living overseas

read more about Safeguard for Overseas customers

I usually bank through my Relationship Manager. Will they be in touch?

Premier Account customers

read more about Safeguard for Premier Account customers

UK customers

How will I know if I need to update my account?

If you receive a letter, it will explain the steps you need to take. We'll only ask you to go into a branch if you need to.

I've been asked for identification. Which are suitable?

Your passport or driving licence are best. You can find a full list of ID we accept here.

What proof of address do you need?

Council and utility bills are the most common proof of address. You'll find a full list of acceptable proof here. Remember, your documents will need to be certified copies.




UK customers

Overseas customers

As an overseas customer, what shall I do next?

You will have received a letter. We'll follow this up with a phone call to run you through the process.

Which nationality identification will you accept?

We need to see a certified original copy of your passport or national identity card. You can find other accepted ID here.

What proof of address will you accept?

We will need to see your overseas driving licence, utility bill or a non-HSBC bank statement. You can find a full list of what's acceptable here.

Who can certify my documents?

Your local bank, the UK Embassy or Consulate, or a lawyer. Find out more.




UK Customer living overseas

Premier Account customers

I usually bank through my Relationship Manager. Will they be in touch?

Yes, they will contact you directly. If you don't have a specified Relationship Manager, you will receive a letter that will explain what we need you to do.

What identification do I need to show?

Your passport or driving licence is preferred. Find a full list of accepted ID here.

What proof of address can I give?

Council and utility bills are the most common proof of address. You'll find a full list of those we accept here. Your Relationship Manager will talk you through how to certify your documents.




Premier Account customers

UK customers

How will I know if I need to update my account?

If you receive a letter, it will explain the steps you need to take. We'll only ask you to go into a branch if you need to.

I've been asked for identification. Which are suitable?

Your passport or driving licence are best. You can find a full list of ID we accept here.

What proof of address do you need?

Council and utility bills are the most common proof of address. You'll find a full list of acceptable proof here. Remember, your documents will need to be certified copies.

UK Customer living overseas

As an overseas customer, what shall I do next?

You will have received a letter. We'll follow this up with a phone call to run you through the process.

Which nationality identification will you accept?

We need to see a certified original copy of your passport or national identity card. You can find other accepted ID here.

What proof of address will you accept?

We will need to see your overseas driving licence, utility bill or a non-HSBC bank statement. You can find a full list of what's acceptable here.

Who can certify my documents?

Your local bank, the UK Embassy or Consulate, or a lawyer. Find out more.

Premier Account customers

I usually bank through my Relationship Manager. Will they be in touch?

Yes, they will contact you directly. If you don't have a specified Relationship Manager, you will receive a letter that will explain what we need you to do.

What identification do I need to show?

Your passport or driving licence is preferred. Find a full list of accepted ID here.

What proof of address can I give?

Council and utility bills are the most common proof of address. You'll find a full list of those we accept here. Your Relationship Manager will talk you through how to certify your documents.

Need more information?

Financial crime can affect anyone and everyone. Your support will go a long way to helping us make banking safer. Watch the video below to learn more about how HSBC is dealing with financial crime.

To protect customers and HSBC from financial crime, we need to ensure that your information is accurate, up to date, and complete. Watch the video below to understand what type of documents you might be requested to submit

Have more questions?
Find your answer in our FAQs.

About HSBC
Safeguard

HSBC Safeguard
and you

Data and Security

Documents and
Certification

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One step at a time

You will have received a letter if we need you to get in touch.

When to call us

If you've been asked to call us, our Customer Services team will be happy to help. They will advise you if you need to provide some information and explain what you need to do next.

HSBC customers
03457 404 404

HSBC Premier customers
03457 70 70 70
From outside the UK +44 1226 260 260
Lines are open 24 hours a day

When to go into your local branch

It's unlikely that you will need to go into a branch. But, if you are requested, they will talk you through HSBC Safeguard and explain what your next steps are.

Find nearest branch
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