We recognise that you may no longer be a customer with us, however we’ve written to you because we’ve identified that you might be due a payment. As we’ve lost touch with you we need to confirm your details.
Although most of our branches are still open, they’re on reduced hours and offering limited services because of the coronavirus outbreak. The new opening hours are 10:00 - 14:00 from Monday to Friday and all branches are closed at the weekend until further notice.
We’re also asking that you avoid calling us unless it’s urgent so we can focus on those who are vulnerable or in financial difficulty.
We can however help you to respond from the comfort of your home.
How to get started
To get started, you’ll need a copy of the letter we have sent to you that includes the reference number you’ll need to proceed.
- Select the button below.
- Complete the simple form.
If you are due a payment, please allow up to 28 working days for this to be issued along with a confirmation letter.
We recommend electronic transfer as it is the quickest and most convenient way for us to process a payment. If you wish to receive your payment via cheque, please be aware that Royal Mail delivery times may have an impact on the length of time it takes for you to receive this payment.
If you choose to be paid by cheque, you’ll have 6 months from the date of issue to pay it into your account.
You may be able to deposit cheques through a mobile banking app. Limits and restrictions may differ with each bank.
You may need to visit your local branch to pay in your cheque. Each bank will have its own opening hours so you’ll need to check with yours before you visit.