There are a few reasons why this can happen.
For example:
- you might not have the most up to date version of the app
- you might not have the app downloaded on this device
- your device might not work with this technology
No problem, let's get you back on track.
On your phone or tablet?
Go to the app store and check you're on the latest version. You can also open the app from here.
On a different device?
Open the camera on your phone or tablet that has the app and scan the QR code to go to the app.
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