Security Centre

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

Proof of identity

Making sure it’s really you

When you open an account with us, we will ask you to prove your identity and confirm your address. It's just one of many security measures in place to ensure the only person who can access your money, is you.

Non UK residents

Due to new legislation, non-residents must always present their Passport or National Identity Card when applying for an account.

List of acceptable identification

  • Current Passport
  • Current National Identity Card
  • Travel documents (issued in the UK by the Home Office)
  • Current full UK Photocard Driving Licence (provisional licences are acceptable for under 18s only)
  • Current full UK Driving Licence (old style paper version)
  • Disabled parking document
  • HM Revenue & Customs tax notification
  • Recent Benefits Agency letter (Department for Works & Pensions, Jobcentre Plus, Benefits Agency, Veterans Agency) confirming your right to benefits
  • UK Birth Certificate (under 18s only)
  • National Health/Medical Card (under 18s only)
  • National Union of Students (NUS) Card (student accounts only)

List of acceptable address verification

  • Council tax bill (valid for current year)
  • Utility bill (dated within last four months)
  • Telephone bill (dated within the last four months) – mobile phone bills are not acceptable
  • Sky or cable TV bills (dated within the last four months)
  • Credit card bill (dated within the last four month). Certain conditions may apply for overseas financial providers
  • Bank, Building Society, Credit Union statement – showing current activity (dated within the last four months). Certain conditions may apply for overseas financial providers
  • Mortgage statement from a recognised lender (dated within the last 12 months)
  • Disabled parking document (blue or orange)
  • HM Revenue & Customs tax notification
  • Tenancy agreement (must be from a local council or reputable lending agency)
  • Recent Benefits Agency letter (Department for Works & Pensions, Jobcentre Plus, Benefits agency, Veterans Agency) confirming your rights to benefits (dated within the last four months)
  • National Health/Medical Card (under 18s only)
  • Conditional or unconditional proof of acceptance onto qualifying course – letter or slip issued by UCAS (Student accounts only)
  • Local Education Authority (LEA) notice of financial support (Student Bank Accounts only)

Need to speak to us?

Give our friendly team a call on:

08456 013 464

Textphone 18001 08457 125 563
Lines are open from 8am to 8pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

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