HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

HSBC Fraud Guide

Even though HSBC has market-leading fraud detection systems, we want you to be aware of the different ways criminals may try to steal your money

Keep your finances and personal data safe

Much has been made in the news media recently about the hazards of online hacking and data breaches, but what is seldom reported is how much simpler it is to "hack" people than computers. This process is called social engineering, and is far easier to do than one might think.

How social engineering works

Social engineering exploits aspects of human nature - behaviours that come naturally to us. Key to social engineering is the manipulation of trust - gaining a target's trust and thereby getting them to disclose information that should be kept secure.

Scammers contact their targets, usually via telephone (vishing), text or email (phishing), purporting to be individuals in positions of trust, such as bank staff, representatives of telecoms or utility companies, or even the police. Having gained their target's trust, they then request sensitive information or items which allow them access to their target's bank accounts - things your bank would never request themselves, such as:

  • Your 4-digit PIN
  • Credit or debit cards, chequebooks or cash
  • Online Banking codes or passwords
  • Transfer of funds to a different account for "safekeeping"

Common social engineering scams

Vishing

Phishing

Smishing (SMS Phishing)

Courier scams

Investment or "Boiler room" scams

Pension liberation

View our latest security update

Download our full fraud guide here

Useful phone numbers

Customer Telephone Services (Please call this number in the first instance)

03457 404 404 or if overseas
44 1226 261 010

Textphone

03457 125 563 or if overseas 44 1792 494 394

Security Reset Team (Please call this number if suspect you may have divulged your security details)

0345 600 2290

Lost or Stolen Cards

0800 085 2401 or if overseas
44 1442 422 929

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