HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
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  • Check your balance
  • Make payments
  • Pay bills
  • Transfer money
  • Set up standing orders
  • Update your details

We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money.

Getting started

To set up a telephone banking security number or for any other general queries, please call us on

03457 404 404

Lines open 8am-8pm every day

HSBC Advance customers receive 24/7 customer service

HSBC Premier customers please call us on

03457 707 070

Premier customers receive 24/7 customer service

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