Putting your finances in order
HSBC Online Banking activation
We're currently making improvements to our Online Banking service.
If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.
If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.
We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.
Practical steps to get you back on track
If mounting debts leave you struggling to keep on top of your finances, we can help you get back in control. Take a look at the practical steps below and discover simple and straightforward ways to reduce your spending, increase your income and review your financial commitments.
Reducing your spending
Before you look for ways to reduce your spending, you should always pay for essential items such as; your mortgage, rent, gas, electricity, water, council tax and insurance. If you don't make these payments it could lead to repossession, cutting off supplies or a court appearance.
Now look at your non-essential outgoings to see where you can make savings. This could include items such as; cigarettes, entertainment and clothing budget.
- Increasing your income Make sure you're claiming everything you're entitled to This link will open in a new browser window. This could include; family credit, housing benefit, income support, council tax benefit and benefits for people with disabilities. Trade unions and professional bodies often help members and students may get special support. You could consider working additional hours or taking an alternative job or selling some assets to reduce your debts.
- Checking your tax payments If you're working, check your tax code This link will open in a new browser window to make sure you aren't paying too much tax. If you work part time, contact your local Tax Office to see if you are entitled to a rebate.
Please note, these links allow you to access other websites - read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.
Reviewing your loans
If you're finding it difficult to make your loan repayments, you should contact your lender immediately. They'll appreciate your honesty and should work with you to develop a payment plan you can afford.
- If you have a mortgage with HSBC, take a look at our guide to managing your mortgage repayments .
- If you have other loans you should discuss with your lender what you can afford to pay and when. You may even be able to stop making payments for a few months and make up the difference later.
If you have an overdraft
with HSBC we can discuss whether it's the most affordable option for you. For example, a formal overdraft may cost you less in fees than frequent informal overdraft requests. Alternatively you may find another form of borrowing is cheaper for you, such as a personal loan if you have a sizeable overdraft.
If you are considering using
a HomeOwner loan to refinance
existing debt please read our
Debt Consolidation Fact Sheet PDF download. This link will open in a new browser window.
- If you have a credit card stop using your card and continue paying at least the minimum payment. Because the interest rate on credit cards is generally higher than on other types of credit, you should aim to pay off your credit card balance as soon as possible.
Get external advice
Advice from the StepChange Debt Charity (formally the Consumer Credit Counselling Service) on how to manage your Credit Card.
Guidance on keeping your finances in balance from the StepChange Debt Charity (formally the Consumer Credit Counselling Service)
How the StepChange Debt Charity (formally the Consumer Credit Counselling Service) can help
Our top FAQs
1. I am struggling with my finances, who can I talk to? opens a overlay window
2. Will the information I give you over the phone count against me in any way or will it be treated in confidence? opens a overlay window
Need to speak to us?
Give our friendly team a call on:
0345 850 0622
Lines are open 8am to 9pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 4pm Saturday (excluding Christmas Day, Boxing Day and New Year's Day).
Prefer to talk face-to-face?
Pop into your nearest branch for a chat.Branch locator
- About HSBC
- Site map
- News and media
- HSBC Group
- UK ring fencing
- © HSBC Bank plc 2015