HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more
 

I have an account that I'm not using

We understand that customers often have accounts they're not actively using or may no longer need. We're also committed to safeguarding our customers from financial crime and fraud. That's why we periodically review accounts and, as a fraud prevention measure, make customers aware they have an account they're not using that may be susceptible to fraudulent activity.

If you wish the account to remain active, simply transact on it and regularly check it for any unusual activity. If your circumstances have changed, you can find information about alternative HSBC accounts that might be more suitable for you at www.hsbc.co.uk. If you no longer need the account and wish to close it, click on closing an account.

I have received a message about an account that I haven't been using that may be closed or frozen

I have an inactive account that has been frozen

I may have had an account with HSBC but I have no record of it

The Unclaimed Assets Scheme

We participate in the Unclaimed Assets Scheme, established under the Dormant Bank and Building Societies Act 2008. If your account is in credit and has been dormant for at least 15 years, we may transfer balances of dormant accounts to Reclaim Fund Limited (RFL). RFL is a not-for-profit organisation authorised and regulated by the Financial Conduct Authority. However, if you have another account with us, which is being used, we won't transfer your dormant account money to the central fund, as your relationship with us is still active.

The aim of the scheme is to enable money in dormant accounts to be shared out for the benefit of the community, whilst at the same time protecting the rights of customers to reclaim their money. Under the terms of the Unclaimed Assets Scheme, you have the right to reclaim your money at any time. However, we'd much prefer to help you access your money before it's transferred to the scheme.

If we transfer the balance of your account to RFL, you'll have exactly the same right to payment of your balance from RFL, as you have from us (had the transfer never happened). However, we'll remain responsible for managing all aspects of the relationship with you and for handling all repayment claims (which we'll do on behalf of RFL). Therefore you should continue to contact us in the usual way if you have any queries or complaints in relation to your account or your balance.

Both us and RFL participate in the Financial Services Compensation Scheme (FSCS). The transfer of your balance to RFL will therefore have no adverse effect on your entitlement to compensation under the FSCS.

FAQs

General Questions

Why does HSBC take action on inactive bank accounts'?

What will happen to my account if I don't use it?

How can I prevent my account from becoming inactive?

Account is Frozen

What happens if my account is frozen?

Can I view my frozen account via Online or Mobile Banking?

How can I reactivate my frozen account and start using it again?

How can I close my account?

Will any active accounts I hold also be frozen?

What happens to Premier or Advance Account benefits

I have an HSBC Premier account; what happens about the associated benefits when my account is frozen?

I have an HSBC Premier account; what happens about the associated benefits when my account is closed?

I currently have HSBC Insurance Aspects attached to my account; will this be cancelled when my account is frozen?

I currently have HSBC Insurance Aspects attached to my account; will this be cancelled when my account is closed?

I have an HSBC Advance Bank account; what happens with the benefits associated with this account when my account is frozen?

I have an HSBC Advance Bank Account; what happens about the associated benefits when my account is closed?

Unclaimed Assets Scheme

If my money has been transferred under the Unclaimed Assets Scheme, can I get it back?

I think I may have had an account with HSBC but I am not sure?

I used to have an account with Midland Bank - can I reclaim my funds from HSBC?

* Lines are open 8am to 8pm every day and 24 hours a day every day for HSBC Premier and HSBC Advance Bank Account customers. If calling from outside of the UK, please call +44 1226 261 010. If you have a speech or hearing impairment, you can call our textphone service on 03457 125563. If calling from overseas our textphone number is +44 2070 882077. To help us improve our service, and in the interests of security, we may monitor and/or record your call. Telephone opening times are subject to scheduled and emergency maintenance periods.

** Non-HSBC links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.

I have an account that I'm not using

We understand that customers often have accounts they're not actively using or may no longer need. We're also committed to safeguarding our customers from financial crime and fraud. That's why we periodically review accounts and, as a fraud prevention measure, make customers aware they have an account they're not using that may be susceptible to fraudulent activity.

If you wish the account to remain active, simply transact on it and regularly check it for any unusual activity. If your circumstances have changed, you can find information about alternative HSBC accounts that might be more suitable for you at www.hsbc.co.uk. If you no longer need the account and wish to close it, click on closing an account.

I have received a message about an account that I haven't been using that may be closed or frozen

I have an inactive account that has been frozen

I may have had an account with HSBC but I have no record of it

The Unclaimed Assets Scheme

FAQs

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