HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Every year thousands of homes are damaged by winter weather, causing inconvenience, distress and great expense. The good news is, a lot of these problems can be avoided by giving your home the once over before the worst of the weather hits.

Your winter home health check

As winter approaches, it's worth taking 15 minutes to carry out a visual inspection of your property. It's just like an MOT for your home.

Put away any garden furniture or unsecured outdoor items you won't be using during winter. Look out for slipped slate or missing tile on your roof, plant life growing out of your gutters or a rotted fence or leaning wall. It's easy to see if something doesn't look quite right - using binoculars or a camera with zoom can help you get a better view of areas you might not be able to see from the ground, and will save you the trouble of going up ladders.

All this can all be done at no cost at all and will give you the opportunity to call in a tradesman or carry out maintenance works if you spot anything.

If weather reports are predicting extreme weather, it may also be worth putting together an emergency kit that includes key personal documents, torch, battery, mobile phone, rubber gloves, wellies, waterproof clothing, a first aid kit, bottled water, food and blankets.

It's also worth having a read through of your policy. If there's anything you're unsure about, call us and we'll be pleased to clarify what cover you have in place. You may even find that additional cover can be added to protect anything that's not included as standard.

Common winter problems

Guarding against damp

Condensation forms when there's a difference between temperatures inside and outside and left unchecked can lead to mould and rot in window frames and walls. This common problem can be kept under control by wiping condensation-covered windows with a cloth each morning. You can also take simple steps to guard against condensation, such as:

  • covering pots when cooking
  • not letting your kettle boil for too long
  • not drying clothes indoors
  • keeping bathrooms and kitchens well-ventilated when in use.

In extreme cases, it may also be worth investing in a dehumidifier.

Water also enters your house as damp, which can cause serious structural problems. Penetrating damp is caused by cracks in walls, damaged roofs and overflowing guttering. This can be fixed by addressing the route problem, drying the area out with a dehumidifier and replastering if necessary.

Rising damp on the other hand, comes from your house not having a sufficient damp proof course in your brickwork. This will need to be dealt with by a qualified contractor right away - the longer it's left, the more damage it will do to your home.

Preventing house fires

More fires occur in December and January than any other months of the year. A few simple precautions can prevent the most common causes of fire:

  • install smoke alarms on each floor of the house, test the batteries regularly and change the battery every year.
  • if using an electric blanket, use one with a timer and thermostat that will cut off if it gets too hot. And do not use if it gets wet.
  • if using a space heater, do not cover with drying clothes, keep away from soft furnishings and turn off before bed.

So make a date to give your home a pre-winter health check this, and every, year. It could save you a lot of upset in the long run. We've also put together guides focused on other common winter issues like frozen pipes or dealing with floods, so you can find further useful tips in those.

What to do if your home is damaged

You should contact us as soon as possible on 0345 300 5899 if you suffer damage that is likely to be subject to a claim. Our call centres are open 24 hours a day.

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