HSBC Internet Banking

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Lost your details?

If you lose or forget any of your Online Banking log on details, don't worry. We have simple and secure ways to get you up and running again.

Lost your details?

Lost your Username?

If you can't remember your Username, or it is not recognised at log on, you can retrieve it by following the 'Forgot your Username' link on the Online Banking log on page. You will be asked a set of questions and the Username will be shown on the screen. You can change your username once you have logged onto Online Banking.

Lost your Secure Key?

If you have lost or not received your Physical Secure Key, please contact us and we'll send a replacement within approximately five working days. You will still be able to access limited Online Banking using your memorable answer and password or you can use alternative channels such as telephone Banking, an HSBC Branch or an ATM.

Forgotten your memorable answer?

If you've forgotten your memorable answer, you can reset this by clicking on the 'forgot your memorable answer' from the log on screen and follow the instructions. You will need to answer your security questions to do this.

What if I forget all my log on details?

You can reset your log on details by following the guidance on screen and setting up new security details. You will then be asked to call an automated system to identify yourself and activate your new online security details.

What happens if the mobile with my Digital Secure Key is lost or stolen?

Call us and we'll immediately deactivate it from your accounts to prevent another person trying to use it. We can arrange to set up a new one as soon as you have a new device. If you subsequently find your old phone, you will need to activate a new Digital Secure Key.

What if I get a new mobile?

You can transfer the Digital Secure Key from your old mobile device by downloading the mobile app on your new mobile and following the instructions.

What if I forget my Digital Secure key password?

From the Mobile App - select 'generate a security code' then 'help' and then 'forgotten your Digital Secure Key password'.

What if I forget my Physical Secure key PIN?

Select 'Forgot your Secure Key PIN' and follow the on screen instructions.

Need to speak to us?

Give our friendly team a call on:

0345 740 0004

Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

Prefer to talk face-to-face?

Pop into your nearest branch for a chat.

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