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Emergency assistance

Get the help you need in an emergency

Get peace of mind when you and your family travel abroad

As a Premier customer, you're not just with a UK bank, you're with an international bank - which is why should anything unexpected happen, you'll receive the emergency assistance you need.

For example, if your credit cards are lost or stolen, we can replace them within 36 hours. Or, if your cash is lost or stolen, we can arrange an emergency cash transfer of up to US $2,000 at 245,000 locations worldwide.


If you're calling from outside the UK, phone +44 1226 260 260.

Our 24-hour telephone banking is subject to scheduled maintenance periods. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

Apply for HSBC Premier:

To open a Premier account, you must meet certain financial and other criteria.

Eligibility criteria


HSBC Premier is available to you, if you pay your annual income into your HSBC Premier Bank Account and have either:

  1. savings or investments of at least £50,000 with HSBC in the UK; or
  2. an individual annual income of at least £75,000 and one of the following products with HSBC in the UK:  a mortgage, investment, life insurance or protection product.


Or if you’ve already qualified for HSBC Premier in another country/region.

Apply for an HSBC Premier Bank Account

If you meet the eligibility criteria above and have read the Important Documents below and are ready to enjoy the benefits of becoming an HSBC Premier customer, take the next step and contact us:

Apply by phone

Call us on 0800 328 1296

From outside the UK: +44 1226 260 260

Lines are open 08:00 – 20:00 every day (except for Christmas Day, Boxing Day and New Year’s Day.

Apply in branch

It's usually quickest to apply online, but if you're having trouble with your application, we're here to help - just head to our contact us page.

Existing HSBC Premier customers

For more information or telephone banking, please call:

In the UK: 03457 707070

From outside the UK: +44 1226 260 260

Lines are open 08:00 – 20:00 every day.

Brochures and key facts

HSBC Premier is subject to status. We'll review your account on a regular basis and if you no longer meet the qualifying criteria, we'll transfer your account to a Bank Account.

Account opening and credit is subject to status. All applicants are required to provide a passport or national ID card and proof of permanent residential address.

Important documents

Before applying, please take the time to read the following documents. You may also want to save them for future reference.

Discover more Premier benefits and features


We help you open your account so it’s ready when you arrive in your new country/region.


See all your Premier accounts globally from a single logon.


Get financial advice to help plan and manage your overseas move.

It's easy to answer your query online. Visit our Help page to find out how.