Direct Debit Refund | DD Refund Time and Method

How to request a Direct Debit refund

If a Direct Debit doesn’t look quite right, you can request a refund in the HSBC UK Mobile Banking app.

You can only request a refund if there's a disagreement about the amounts, dates, or you don't recognise the Direct Debit.

Contact the company first if you have any queries about the Direct Debit instruction.

If you think this Direct Debit is fraudulent, please contact us via the support tab.

Log on to the HSBC UK Mobile Banking app and select the relevant account in the accounts tab.

Go to 'Manage bills' and select the Direct Debit you want to be refunded.

Select 'Request a refund'. In the dropdown menu, choose a reason for the refund request and what payments need to be refunded.

Tap 'Continue' and read all the information before submitting your refund request.

We’ll aim to credit your refund within 2 working days. If further checks are required, it may take longer.

Requesting a refund won’t cancel the Direct Debit instruction. You can cancel it via ‘Manage bills’.

If the company finds the funds were debited in line with the Direct Debit scheme, we'll reclaim the refund from your account.

We have the right to decline this claim under the Direct Debit scheme if we believe no error has been made.

The Direct Debit Guarantee protects you if there's an error with a Direct Debit payment. These include: