Home Insurance Documents | Policy Booklet

Important Home Insurance documents

Before applying, please take the time to read the following. You may also want to save these documents for future reference.

Eligibility criteria

In order to make getting a quote as simple as possible, we base our quotations on a few assumptions. Please read through these below and confirm when required that the assumptions we have made are correct to the best of your knowledge and belief.

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Please ensure you can answer YES to each of the following assumptions:

You or your partner are not a professional entertainer, footballer, boxer, athlete or gambler, a money lender or full time student;
The property is not used for business purposes other than occasional clerical work;
The home has not suffered from subsidence, heave or landslip damage;
No person to be insured has ever had any criminal convictions, police cautions or have any prosecutions pending;
No person to be insured has ever had home insurance refused, cancelled or offered with terms imposed;
The home is not to be used as a holiday home or weekend home.

Your quotation and policy will be based on you answering ‘Yes’ to all the above assumptions and any other questions that we may ask you in the process of obtaining a quotation and buying this policy. Before you continue to obtain a quotation, we advise that you read the following important information relating to our policies.

You must take reasonable care to provide complete and accurate answers to any questions we ask. Please read any assumptions in the application journey carefully and confirm if they apply to your circumstances. If any of the information you provide changes after you purchase your policy and/or during the period for which your policy is in force, please provide us with details.

If the information provided by you is not complete and accurate:

We may cancel your policy and refuse to pay any claim; or
We may not pay any claim in full; or
We may reverse the premium and/or change any excess; or
The extent of the cover may be affected.

See other things you should know before you apply.

How to apply for HSBC Home Insurance

If you meet the eligibility criteria above and are ready to get a quote or complete one, take the next step and contact us:

Retrieve a saved quote

If you wish to return to a previous quote you obtained online in the last 90 days, you can retrieve it here.

Retrieve quote

If we have contacted you regarding a pre-populated quote, you can retrieve it here using the IQU reference number in your email.

Retrieve quote

Apply online

Get a quote and apply for a Home Insurance policy online.

Get a quote

Please read this (PDF) statement that explains how we will use your personal information.

Apply by phone

Call us on 0800 744 844

Please answer all questions accurately. Any incorrect information may invalidate your insurance should you take out a policy.

Lines are open 8am to 8pm Monday to Friday and 9am to 5pm at weekends. On public holidays, opening hours may vary.
In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Useful numbers

Please call on the numbers below if you need help with the following:

Renewing or amending your policy

If you would like to talk about your policy, renew it or make any amendments, please call us on:

0345 300 5898

Lines are open 09:00 to 17:00 Monday to Friday.

Cancelling your policy

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is later.

If you would like to cancel your Home Insurance policy, please call us:

0345 300 5898

Lines are open 09:00 to 17:00 Monday to Friday.

*HSBC Home Insurance is provided by AVIVA Insurance Limited.

To help us continually improve our service, and in the interests of security for all parties, telephone calls may be monitored and/or recorded.