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Policy Documents



Eligibility criteria

In order to make getting a quote as simple as possible, we base our quotations on a few assumptions. Please read through these below and confirm when required that the assumptions we have made are correct to the best of your knowledge and belief.

How to apply for HSBC Home Insurance

If you meet the eligibility criteria above and are ready to get a quote or complete one, take the next step and contact us:

Retrieve a saved quote

If you wish to return to a previous quote you obtained online in the last 90 days, you can retrieve it here.


If we have contacted you regarding a pre-populated quote, you can retrieve it here using the IQU reference number in your email.

Apply online

Get a quote and apply for a Home Insurance policy online.


Please read this (PDF) statement that explains how we will use your personal information.

Useful numbers

Please call on the numbers below if you need help with the following:

Renewing or amending your policy

If you would like to talk about your policy, renew it or make any amendments, please call us on:

0345 300 5898

Lines are open 09:00 to 17:00 Monday to Friday.

Cancelling your policy

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is later.

If you would like to cancel your Home Insurance policy, please call us:

0345 300 5898

Lines are open 09:00 to 17:00 Monday to Friday.


*HSBC Home Insurance is provided by AVIVA Insurance Limited.

To help us continually improve our service, and in the interests of security for all parties, telephone calls may be monitored and/or recorded.


More information about HSBC Home Insurance

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Learn more about what's covered in your Home Insurance policy.

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Existing customer? Here's how to make a home insurance claim.

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Find all contact numbers and access helpful articles and tips.

It's easy to answer your query online. Visit our Help page to find out how.