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Manage your HSBC Life Insurance

Find out more about your life insurance policy and get support making a claim

If you're struggling to pay your Life Cover, Critical Illness Cover or Income Cover monthly premiums because of coronavirus, help is available. Please visit our support page to find out more.

 HSBC Life Cover, Critical Illness Cover and Income Cover are provided by HSBC Life (UK) Limited.

How to make a claim

If you, your family or loved ones need to make a claim on your policy, we'll make sure it's handled quickly and sensitively.

To make a claim, give us a call us on

0345 745 6125

Lines are open 08:00 to 18:00, Monday to Friday (excluding public holidays).


What happens next?


You'll have a dedicated claims manager who'll take you through the process and give you a personalised service.

They'll be sure to keep you or your loved ones updated every step of the way.

Help and advice

We've got lots of support available on our website to help you during difficult times.

Whether it's dealing with grief, a serious illness or if you're suddenly unable to work, we've got guidance to help you.

We offer specialist advice to help you make important financial decisions such as what to do with a loved one's estate or how to manage your money after your partner passes away.

There are also many charities that offer practical advice and emotional support. Find out more about these charities on our bereavement page.


Contact us

We're here to help.

To discuss a claim, or to amend your policy please call us on 0345 745 6125*

*Lines open 08:00 to 18:00 Monday to Friday (excluding public holidays). Calls may be monitored or recorded.

Have a question about your policy?

Take a look at our answers to common questions about HSBC Life Cover, Critical Illness or Income cover.

Frequently Asked Questions

It's easy to answer your query online. Visit our Help page to find out how.