HSBC Life Cover, Critical Illness Cover and Income Cover are provided by HSBC Life (UK).
Easily make a claim or get the support you need.
How to make a claim
If you, your family or loved ones need to make a claim on your policy, we’ll make sure it's handled quickly and sensitively.
To make a claim, give us a call us on
Lines are open 08:00 – 18:00, Monday to Friday (excluding public holidays).
What happens next?
You'll have a dedicated claims manager who'll take you through the process and give you a personalised service.
They'll be sure to keep you or your loved ones updated every step of the way.
Help and advice
We've got lots of support available on our website to help you during difficult times.
Whether it's dealing with grief, a serious illness or if you're suddenly unable to work, we've got guidance to help you.
We offer specialist advice to help you make important financial decisions such as what to do with a loved one’s estate or how to manage your money after your partner passes away.
There are also many charities that offer practical advice and emotional support. Find out more about these charities on our bereavement page.
We're here to help.
To discuss a claim, or to amend your policy please call us on 0345 745 6125*
*Lines open 08:00 – 18:00 Monday to Friday (excluding public holidays). Calls may be monitored or recorded.
Have a question about your policy?
Take a look at our answers to common questions about HSBC Life Cover, Critical Illness or Income cover.