Select and Cover

If you have any current claims, they'll continue to be handled in line with your policy terms and conditions and you don't need to do anything.

If you held the HSBC Select and Cover Worldwide Travel Insurance option on 30 September 2024, a grace period of 3 months has been provided as follows:

• Any trip booked before 30 September 2024 will be covered (subject to policy terms and conditions) if the trip starts before 31 December 2024.

• Cancellation cover will be provided (subject to policy terms and conditions) for any trips due to take place after 30 September 2024, as long as the trip was booked before 30 September 2024 and the cancellation is before 31 December 2024. We won't charge you for this extension to the cover.

If you held the HSBC Select and Cover Starter Life option on 30 September 2024, we’ve extended your Starter Life cover (subject to policy terms and conditions) until 31 December 2024.

If you need to make a claim which happened up to and including the last day of cover, call the claims number on: 0345 302 8387.

If you held the HSBC Select and Cover Worldwide Travel Insurance option on 30 September 2024, a grace period of 3 months has been provided as follows:

• Any trip booked before 30 September 2024 will be covered (subject to policy terms and conditions) if the trip starts before 31 December 2024.
• Cancellation cover will be provided (subject to policy terms and conditions) for any trips due to take place after 30 September 2024, as long as the trip was booked before 30 September 2024 and the cancellation is before 31 December 2024. We won't charge you for this extension to the cover.

If you held the HSBC Select and Cover Starter Life option on 30 September 2024, we’ve extended your Starter Life cover (subject to policy terms and conditions) until 31 December 2024.

It will continue to be processed as normal.

Any current claims will continue to be handled in line with your policy terms and conditions.

If you’re looking to find alternative Worldwide Travel Insurance, you can get free impartial advice at Moneyhelper.

Or, you can call them on: 0800 138 7777

Lines are open 8am to 6pm Monday to Friday.

The British Insurance Brokers’ Association (BIBA) have a service which links you to an insurance broker who can do the shopping around for you for many types of insurance.

Or, you can call them on: 0370 950 1790.

Lines are open 9am to 5.30pm Monday to Friday.

Alternatively, you can find many types of insurance by searching online or via price comparison websites.

Please review all your cover options. You'll need to find alternative provider if you still have a need for these cover options.

In the Policy terms we state that where we decide to withdraw HSBC Select and Cover, we will either:

• Offer you an equivalent alternative policy (which does not disadvantage you); or
• Not offer you an equivalent alternative policy. In this event you will be given at least 90 days’ notice.

As no alternative products are available at this time, we have tried to provide you with as much notice as possible to give you time to find alternative cover.

No, it won't have an impact on your ability to get insurance with Aviva or another provider.

We’re cancelling your policy because we’re reducing the range of products we supply, and not based on your personal circumstances. You don’t need to disclose this to a new insurer.

Trips booked before 30 September 2024 are covered (subject to policy terms and conditions), provided the trip starts before 31 December 2024.

Pre-booked trips taking place after 31 December 2024 won't be covered and you will need to seek alternative cover.

No. The Excess Protection will end on 30 September 2024.

Yes. At point of claim we'll ask to see evidence that the trip was booked before 30 September 2024. For example, your booking confirmations with the original booking dates.

If you had the HSBC Select and Cover Starter Life option on 30 September 2024, we've extended your Starter Life cover (subject to policy terms and conditions) until 31 December 2024.

This is to give you as much notice as possible if you still need to arrange alternative cover.

This depends on when in the month you paid and what day this payment covered you up until. You’ll only pay for the cover you’ve had. If a refund is due, it will be paid within 10 working days of the policy ending.

Depending which day of the month your premium was collected, one further payment may be due after the 30 September 2024. If so, it will be taken within 10 working days of the policy ending.