Online Banking Updates l Ways To Bank

HSBC UK
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Online banking
Online banking updates

We’ve given online banking a makeover

We’ve been listening to our customers about how we can improve online banking to better suit your needs.

We haven't changed the way things work, so you can still log on as normal. But when you do, you’ll find enhanced features and a refreshed look that we hope will make everyday banking tasks like making payments or viewing statements simpler.

And there’s more to come. We’ll be upgrading other online banking features soon, so keep an eye out for changes over the next few months.

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Discover what's changed

Starting with statements

We’ve updated the statements section so it’s easier to view and quicker to find what you need. You’ll be able to see your past 6 years of account statements on one page and we’ve made our online banking pages responsive, so they’ll automatically resize to fit your computer, mobile or tablet.

Next up, making payments

We’ve made some changes to how you transfer money between your own accounts online, as well as how you make payments to family and friends or companies. Over the next few weeks you may notice these changes.

If you can’t see these new changes, don’t worry – your online banking will be upgraded shortly.

Here’s some details on what’s changed.

Whether you’re paying a credit card or utility bill, we’ve prepopulated the bank account details for hundreds of major companies to help make it easier for you.

Here’s how it works:

1. Once logged in, select “Move Money” and choose the account you'd like to pay from

2. Select ‘Using our company look-up’

3. Enter the company name or account details from a list of available payees

4. Select the company and follow the on-screen instructions

In most cases, sending money to companies is instant. However this can vary, so please ensure you check when reviewing your payment details for accurate timescales.

Top tip: If you are paying back your HSBC Credit Card manually every month, consider setting up a direct debit to ensure you don’t miss a payment. For more information, check out our credit card repayments page.

Fraud advice: Stop and check: Scams will pressurise you to make immediate payments. Please be sure this is a genuine request - if someone claiming to be from the police, utility company or similar has asked you to do this, contact them on a trusted telephone number or email address to check.

Remember HSBC will never contact you to ask you to move your money to a “safe” account. For more information about how to protect yourself, please visit our security centre.

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Whether you’re paying a credit card or utility bill, we’ve prepopulated the bank account details for hundreds of major companies to help make it easier for you.

Here’s how it works:

1. Once logged in, select “Move Money” and choose the account you'd like to pay from

2. Select ‘Using our company look-up’

3. Enter the company name or account details from a list of available payees

4. Select the company and follow the on-screen instructions

In most cases, sending money to companies is instant. However this can vary, so please ensure you check when reviewing your payment details for accurate timescales.

Remember HSBC will never contact you to ask you to move your money to a “safe” account. For more information about how to protect yourself, please visit our security centre.

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1. Once logged in, select “Move Money” and choose the account you'd like to pay from

2. Select ‘A new payee’

3. Select the ‘Country’ and the ‘Currency’ the payment is being made to.

4. Follow the on-screen instructions to complete the payment

Your money should reach the payee immediately subject to our standard checks. Once the payment has been made it cannot be recalled so please make sure the details you use are correct.

Fraud advice: Stop and check: Never send or receive money or give away your bank details to someone you’ve only met online, no matter how much you trust them or believe their story. For more information about how to protect yourself, please visit our security centre.

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Everyone needs to move money between personal accounts from time to time. Whether you're adding to savings or dipping into them, here’s how you do it:

1. Once logged in, select ‘Move money’

2. Select ‘Your own HSBC accounts’

3. Follow the on-screen instructions to complete the payment

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You can pay your HSBC credit card off using the HSBC UK Mobile Banking app or in online banking. Just follow these easy steps:

1. Once logged in, select ‘Move money’

2. Select ‘Using our company look-up’

3. Type HSBC in the company name field. You’ll see a list of HSBC credit cards

4. Select the relevant card for your payment

5. Follow the instructions on the screen to complete your payment

After you’ve sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again, follow these steps:

1. Once logged in, select ‘Move Money’

2. Select ‘Your saved payees’

3. Select the payee you want to pay, follow the on-screen instruction to complete the payment

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Online banking is evolving

We’ve given online banking a makeover

Discover what's changed

Starting with statements

Next up, making payments

Send money to a company

Send money to your friends and family

Move money between your HSBC accounts

Make an HSBC credit card payment

Send money to an existing payee

Customer support