Online banking is evolving

Whether you’re paying a credit card or utility bill, we’ve prepopulated the bank account details for hundreds of major companies to help make it easier for you.

Here’s how it works:

1. Log on to online banking
2. Select 'Pay and transfer' from the quick links section
3. Choose the account you want to make the payment from
4. Select 'Using our company look-up'
5. Select the company and follow the on-screen instructions

In most cases, sending money to companies is instant. However this can vary, so please ensure you check when reviewing your payment details for accurate timescales.

Top tip: If you are paying back your HSBC Credit Card manually every month, consider setting up a direct debit to ensure you don’t miss a payment. For more information, check out our credit card repayments page.

Fraud advice: Stop and check: Scams will pressurise you to make immediate payments. Please be sure this is a genuine request - if someone claiming to be from the police, utility company or similar has asked you to do this, contact them on a trusted telephone number or email address to check.

Remember HSBC will never contact you to ask you to move your money to a “safe” account. For more information about how to protect yourself, please visit our security centre. 

1. Log on to online banking.
2. Select 'Pay and transfer' from the quick links section.
3. Choose the account you want to make the payment from.
4. Select 'A new payee'.
5. Select the ‘Country’ and the ‘Currency’ the payment is being made to.
6. Follow the on-screen instructions to complete the payment.

Your money should reach the payee immediately subject to our standard checks. Once the payment has been made it cannot be recalled so please make sure the details you use are correct.

Fraud advice: Stop and check: Never send or receive money or give away your bank details to someone you’ve only met online, no matter how much you trust them or believe their story. For more information about how to protect yourself, please visit our security centre.

Everyone needs to move money between personal accounts from time to time. Whether you're adding to savings or dipping into them, here’s how you do it:

1. Log on to online banking and select 'Pay and transfer' from the quick links section
2. Choose the account you want to transfer money from and select 'Your own HSBC accounts'
3. Select the account you want to transfer to and follow the on screen instructions to complete the transfer

You can pay your HSBC credit card off using the HSBC UK Mobile Banking app or in online banking. Just follow these easy steps:

1. Log on to online banking and select 'Pay and transfer' from the quick links section
2. Choose the account you want to make the payment from
3. Select 'Your own HSBC accounts'
4. Select your HSBC credit card
5. Follow the on screen instructions to complete the payment

After you’ve sent money to a payee for the first time, their details will be added to your list of payees. To send money to them again, follow these steps:

1. Log on to online banking and select 'Pay and transfer' from the quick links section
2. Choose the account you want to make the payment from and select 'Your saved payees'
3. Choose the existing payee you want to pay and follow the on screen instructions to complete the payment