We’ve given online banking a makeover
We’ve been listening to our customers about how we can improve online banking to better suit your needs.
We haven't changed the way things work, so you can still log on as normal. But when you do, you’ll find enhanced features and a refreshed look that we hope will make everyday banking tasks like making payments or viewing statements simpler.
And there’s more to come. We’ll be upgrading other online banking features soon, so keep an eye out for changes over the next few months.
Discover what's changed
Starting with statements
Next up, making payments
If you can’t see these new changes, don’t worry – your online banking will be upgraded shortly.
Here’s some details on what’s changed.
- Send money to a company
- Send money to your friends and family
- Move money between your HSBC accounts
- Make an HSBC credit card payment
- Send money to an existing payee
1. Once logged in, select “Move Money” and choose the account you'd like to pay from
2. Select ‘Using our company look-up’
3. Enter the company name or account details from a list of available payees
4. Select the company and follow the on-screen instructions
In most cases, sending money to companies is instant. However this can vary, so please ensure you check when reviewing your payment details for accurate timescales.
Top tip: If you are paying back your HSBC Credit Card manually every month, consider setting up a direct debit to ensure you don’t miss a payment. For more information, check out our credit card repayments page.
Fraud advice: Stop and check: Scams will pressurise you to make immediate payments. Please be sure this is a genuine request - if someone claiming to be from the police, utility company or similar has asked you to do this, contact them on a trusted telephone number or email address to check.
Remember HSBC will never contact you to ask you to move your money to a “safe” account. For more information about how to protect yourself, please visit our security centre.