If you want to visit one of our branches, you can find the nearest one to you and check the opening times.
Our branch finder also shows what you'll find there, for example 24-hour cash machines or disabled access.
Our branches
Branch services
We provide support for all your simple or complex banking needs, with branch colleagues and specialists on site who can help you with any self-service or digital support. In-branch you can access:
- Cash withdrawals and paying in facilities for notes
- Cheque paying in facilities
- Product opening support
- Account servicing, such as payments and statements
- Life event support, such as bereavement or power of attorney
- Self-service zones
- Digital education and community support
- Branch specialists for Premier, Wealth, Mortgages, and Business Banking - subject to in-branch availability
Branches with a counter service
If a branch has a counter, they’ll additionally be able to help you with:
- Paying in coins
- Collection and buy back of travel money
- Paying in international cheques
Saturday service
For branches with a counter, our counter services are available Monday to Friday. Find out the opening hours of your local branch here.
You can also use the Post Office for your everyday banking. Find out more about the services available.
Self service
Our self service machines are easy to use, secure and available in many of our branches. Ask one of our branch colleagues if you need help. Find out more on each machine below:
Cash machines
Day or night, you can use our ATMs to withdraw money, check your balance and more:
- cash withdrawals
- print mini statements
- charity donations
- money transfers
- credit card payments
- balance enquiries
Express banking
You can use our express banking machines to carry out some of your everyday banking:
- view and print transactions
- make a payment
- check your balance
- transfer money
- manage standing orders and Direct Debits
- pay bill
Pay in cash
You can pay in cash using our pay in cash machine. To do this, you will need your HSBC debit card. Ask one of our branch colleagues if you need help.
HSBC reserves the right to decline damaged or defaced banknotes. To find out how to exchange damaged Bank of England banknotes visit the Bank of England website, select 'Banknotes', then 'Damaged and contaminated banknotes'.
Pay in cheques
You can pay in cheques using our pay in cheque machine. To do this, you will need to complete a paying in slip along with your sort code and account number or debit card.
You can also pay in cheques easily with the HSBC Mobile Banking app, with a limit of £2,000. You can pay in one or more cheques up to this amount per day.
You’re only able to deposit cheques in pound sterling using the mobile cheque deposit feature. International cheques will need to be paid in at a branch with a counter, this service is available Monday to Friday.
Our branch finder tool can help you find your nearest branch.
HSBC Local
HSBC Local is here to help in a space in local communities.
You can have face-to-face conversations with some of our branch experts in local communities across the UK.
Accessibility in our branches
Our accessible branches have the following:
- a hearing loop
- an accessible ATM either inside or outside
- access to the branch via a ramp, lift or portable ramp
- an internal accessible lift or ramp
- varied counter heights
- quiet hour
- sign language
- see-through face coverings
Specific accessibility features will vary depending on the branch layout.
A non-accessible branch has no wheelchair access. It'll also have more than one of the accessible features missing.
Some of our branches are partially accessible. This means they're missing one or more of the accessible features. Those branches will offer alternative support where possible, or direct you to the nearest branch that meets your needs. We also recommend taking a look at our online and mobile banking services.
Branch quiet hour
We understand the importance of making our branches inclusive and accessible for everybody.
We run a quiet hour between 14:00 and 15:00 in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
During quiet hour, there will be:
- a designated quiet space, if you need it
- a reduction of noise - HSBC UK radio will be switched off
- increased awareness and support from staff
Branch closures
Closure Impact Analysis and Stakeholder Engagement reports
Making sure we have a sustainable branch network that is fit for the future is essential to us and decisions to close branches are not taken lightly. In recent years, as more digital capability has been introduced, our customers are increasingly using Online, Mobile and Telephone banking.
- over the past 5 years, use of the bank’s branch network by regular customers has fallen by 65%
- 90% of people do their banking online, using our app or by phone
- 99% of cash withdrawals are made at an ATM
As a result, we sometimes have to make the difficult decision to close a branch. HSBC fully supports and follows the FCA Finalised Guidance on branch closures (FG22/6) dated October 2022 and the industry-wide Access to Banking Standard introduced by UK Finance in May 2017.
