HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

HSBC offers a wide variety of products and services. Before you consider closing an account, why not take a look at our Everyday Banking page? You may find an account or product more suited to your needs.

When closing an account, it's important to understand whether you'll be:

Closing individual accounts - closing one or more accounts with HSBC, but keeping others open.

Closing all accounts - closing every account you hold with HSBC.

Key Information


  • You can only close accounts with a nil balance. This means that if your account is overdrawn or in credit, you'll need to either deposit or withdraw funds to ensure a zero balance
  • We can arrange to move funds from/to another HSBC account in your name
  • If a credit balance is going to another source (a non-HSBC account) please have the account information to hand. Please note that payments over £10,000 or international payments will incur a charge. There is no charge for accounts being closed via the Current Account Switch Service and/or when transferring an ISA to another ISA provider

Charges and Interest

Direct Debits and Standing Orders

Early Closures

Current Account Switch Service


Transaction History

Ways to close an account

Secure E-Message (SEM)



Back to top