Third party access: Useful links | HSBC UK

HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

British Bankers' Association

The BBA is the leading trade association for the UK banking and financial services sector. The BBA represents over 200 member banks from 60 countries on the full range of UK and international banking issues.

Specific links: The BBA has published two useful brochures summarizing the various banking-related options available for people who lack capacity to make decisions:

Banking for people who lack capacity to make decisions: England and Wales

Banking for people who lack capacity to make decisions: Scotland

Court of Protection

The Court of Protection (COP) was created under the Mental Capacity Act 2005. It makes decisions, and appoints other people to make decisions, for people who lack the capacity to do this for themselves. These decisions relate to the property and affairs, and healthcare and personal welfare of adults (and occasionally children) who lack capacity.

Department for Work and Pensions

The Department for Work and Pensions (DWP) is the government department responsible for welfare. It works with people of working age, employers, disabled people, pensioners, families and children, providing services through a number of executive agencies and non-departmental public bodies.

British Bankers' Association
Pinners Hall
105-108 Old Broad Street
London EC2N 1EX
Phone: +44 (0) 20 7216 8800

Archway Tower
2 Junction Road
N19 5SZ
Phone: 0300 456 4600
Text phone: 020 7664 7755

Office of the Public Guardian

The Office of the Public Guardian supports and promotes decision making for those who lack capacity or would like to plan for their future. It can provide information about making a lasting power of attorney or applying to the Court of Protection.

UK Government website: Directgov

Directgov is the official Government website that provides information on public services such as benefits, jobs, the environment, pensions and health services.

The National Archives

The National Archives is a United Kingdom government department and an executive agency of the Ministry of Justice. Their official website provides access to the original (as enacted) and revised versions of all UK legislation.

PO Box 16185
B2 2WH
Phone: 0300 456 0300
Text phone: 0115 934 2778
Fax: 0870 739 5780


Official Website:
Specific links:
Mental capacity and planning ahead - information regarding Lasting and Enduring powers of attorney
Making decisions for someone else - information about Court of Protection orders/deputyships
Understanding the Mental Capacity Act

Official Website:
Specific link:
Powers of Attorney Act 1971 (includes Section 10. Effect of general power of attorney in specified form)

More useful links

Examples of acceptable identification and verification of address documents

Managing third party access: What powers over your account could a third party have

* Non-HSBC links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.

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