HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more

Key product information


The essentials

Cash withdrawals
With this account you will be given a Visa Debit Card. Use your Debit Card to withdraw money from any ATM in the UK1 - up to £300 a day. Get up to £100 cashback at outlets nationwide when you pay with your Debit Card. You can also use your Debit Card to withdraw local currency at cash machines worldwide and pay for goods and services worldwide wherever you see the VISA logo. A non-Sterling transaction fee of 2.75% of the exchange rate will apply on conversion, plus an ATM transaction fee - currently 2% (minimum £1.75, maximum £5.00).2 Before you travel, please tell us you will be using your cards abroad using Internet Banking and ensure we hold your up to date contact details, including a mobile telephone number if available.

To keep things simple, this account does not offer a cheque book, overdraft or other credit facilities.

Online Banking
With Personal Online Banking you can check your balance, see your statements and pay your bills and much more. To see how it works, watch our interactive demo . Online Banking facilities are available 24/7 subject to planned maintenance periods. More on Online Banking .

It's also now easier to log on to your online banking from an iPhone® or Android™ phone with our Mobile View service.

Mobile Banking
Our suite of mobile banking services give you flexibility to manage your finances your way.

Telephone banking
Get a balance enquiry, make credit card payments, obtain transaction details and transfer cash between accounts at any time, day or night, with our automated service. And if you have a query, our Customer Service Representatives are available on 03457 404 404 from 8am to 8pm every day. From outside the UK +44 1226 261 010. Calls may be monitored and/or recorded.

Easy payments
Make it easy to manage your money by setting up Direct Debits or standing orders so your bills are paid automatically. Plus you can make one-off payments to friends and family, either online or over the phone.


The additional services

Help with your finances
We can give you tips on making the most of your money. And if you're having trouble paying your bills, we can help you work out what to do. More on help with your finances .

Current Account - Switch GuaranteeCurrent Account Switch Guarantee

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

  • The service is free to use and you can choose and agree your switch date with us.
  • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
  • If you have money in your old account, we will transfer it to your new account on your switch date.
  • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
  • If there are any issues in making the switch, we will contact you before your switch date.
  • Crystal Mark 20785If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

More on the Current Account Switch Service.

1 Cash machines: Some cash machine owners in the UK may charge you for withdrawals. This will be shown on screen with an option to cancel the withdrawal if you want.

2 Using your Debit Card abroad: The exchange rate that applies to any foreign currency Debit Card payments (including cash withdrawals) is the wholesale market rate used by VISA applying on the day the conversion is made plus our foreign exchange charge, which is currently 2.75% of the applicable VISA wholesale rate. We will make the conversion and deduct the payment from your account once we receive details of the payment from VISA, at the latest the next working day. Details of the current wholesale market rates can be obtained by calling us on the usual telephone numbers, set out in the table before Section 1 of the General Terms. There is no transaction fee for using your Debit Card to pay for goods and services abroad in shops or restaurants.

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