HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

Find out more


I want to make additional payments or overpayments

We want to help you manage your mortgage more effectively. If you have a mortgage which allows you to make additional payments or overpayments, you are able to make extra payments on top of your standard monthly payment either by making regular overpayments or by making lump sum payments. This means you could:

  • Pay off your mortgage earlier
  • Reduce the amount of interest payable - the interest chargeable on the outstanding mortgage balance is calculated every day rather than every week, month or year

Firstly, you need to check what type of mortgage you hold:

  • If you have a fixed or discounted rate mortgage, you'll have an annual overpayment allowance (AOA) to enable you to make additional payments during the fixed or discounted rate period without incurring an early repayment charge. The allowance is equivalent to 10% of the outstanding balance of your mortgage calculated on each anniversary of the start of your fixed or discount rate period
  • As long as you do not exceed your annual overpayment allowance during a year when the Early Repayment Charge applies, you can make as many overpayments as you like within that year either by increasing your monthly mortgage payments or making lump sum payments
  • If you exceed your annual overpayment allowance, the ERC will be charged on the amount you have repaid over the allowance
  • HSBC Tracker/ HSBC Variable/HSBC Home Buyers' Variable rates have no limits or charges for making additional payments.

Useful tools

How to make overpayments and additional payments

  • Log on to Online Banking to view details of your annual overpayment allowance and transfer a lump sum to your mortgage account or contact one of our dedicated Mortgage Specialists on 0800 169 6333. If you do not hold a HSBC current or savings account, please contact your own bank to transfer a lump sum to your mortgage
  • If you'd like to make regular overpayments by increasing the Direct Debit for your monthly mortgage payment, or if you'd rather reduce your monthly mortgage payment instead, you can send us a secure e-message through Online Banking or call one of our dedicated Mortgage Specialists on 0800 169 6333.

Payment and overpayments FAQs

What is the standard monthly mortgage payment and how is it calculated?

Can I overpay if my mortgage has Early Repayment Charges?

Can I make overpayments and reduce the term of my mortgage?

How often should I review my additional payment arrangement on my mortgage?

I make regular overpayments through Direct Debit payment. Do I need to change anything following a change in the Bank of England base rate?

Why is my final payment date showing as the date on the mortgage Offer Document when I've been overpaying?

My final mortgage payment has been made but the direct debit has picked up a subsequent payment in error. When will I get a refund?

Think carefully before securing other debts against your property.
Your home may be repossessed if you do not keep up repayments on your mortgage.

† Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

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