HSBC Online Banking activation

We're currently making improvements to our Online Banking service.

If you registered for Online Banking prior to the 17th December 2014 it's not possible for you to activate your existing Secure Key and you will need to re-start your registration.

If you registered for Online Banking after this date, please log on to Online Banking entering your username, memorable answer and your password, from here you will be prompted to activate your Secure Key.

We apologise for any inconvenience which this delay may cause. Once you are registered, we look forward to introducing you to Online Banking, including the exciting enhancements we're working on now.

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Our one day mortgage approval service could make all the difference in helping you to achieve your goals

That's why when applying for a mortgage or remortgage, HSBC could give you a decision in just one day.

  • Could receive a decision on the same day
  • Available on all residential mortgage applications - home purchases and remortgage
  • Available over the phone and in selected branches by prior appointment
  • Review and provide all relevant documents for your appointment

Check your eligibility

Mortgage Appointment Checklist

Call 0800 169 5325 to find out your nearest branch and to make an appointment with a mortgage specialist.

Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Calls may be monitored and recorded. Opening hours within the mortgage departments may vary.

Service available by phone or at selected branches by prior appointment with one of our mortgage specialists. Whether we can approve your mortgage, and whether we can do so in a day, will depend upon your individual needs and circumstances, as well as the complexity, timing and features of your application. More complex cases may take longer however our mortgage specialists can guide you through this process and what is required.

Your home may be repossessed if you do not keep up repayments on your mortgage.

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Our top FAQs

What is the same day mortgage approval service?

Do all branches offer this service?

How long is the appointment?

Can I have a one-stage mortgage appointment and same day approval?

If I complete a one-stage appointment will I definitely receive same day approval?

What could stop me from gaining a decision on the same day?

Can I still get same day approval, even if my appointment is later in the day?

Is this service available on all types of mortgages?

If I'm self-employed, does this mean I can't have a same day approval or have a one-stage mortgage appointment?

How can I make an appointment for same day approval?

Once I'm booked in, will I receive a call prior to my appointment?

What do I need for my mortgage appointment?

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